Patient Service Representative, Emergency Services, Jefferson City

MU Health Care; Jefferson City (MO); On-site; USD 23,000 - 36,000; Full time

Job summary

MU Health Care in Jefferson City, MO is seeking a patient-focused on-site professional for the Patient Access team. The role emphasizes accurate insurance eligibility verification, precise patient registration, and seamless coordination with clinical staff to support safe, timely admissions.

The position features a full-time schedule, on-site work, and a base pay range of $16.68-$26.31 per hour, with shift differentials for evenings and weekends.

Qualifications

• High school diploma or equivalent.
• 6 months of frontline customer service experience.

Responsibilities

• Verify eligibility for insurance benefits with payor/insurance company on a timely basis.
• Submit Emergency Department Notice of Admissions to secure payment for the encounter.
• Process high volume of acutely ill patients with rapid turnover.
• Identify patients in acute conditions to protect safety and avoid duplicates.
• Follow disaster preparedness protocols for mass influx events.
• Stay current with regulatory requirements for ED and inpatient areas.
• Assess transfer eligibility and care levels to avoid unnecessary duplicates.
• Screen uninsured patients for Medicaid expansion eligibility.
• Prioritize multiple tasks and coordinate with EMS in fast-paced settings.
• Conduct bedside registration ensuring verification of benefits.
• Communicate with families, providing empathy and information.
• Resolve technical errors impacting patient care with correct decisions.
• Adapt to unpredictable environments and de-escalate agitated individuals.
• Report to work on time for all scheduled shifts.
• May perform unit/department duties as needed.

Skills

Customer service

Guest relations

Education

High school diploma

Job description

Shift: Full-Time, Monday-Friday 8:00 AM-4:30 PM, Weekend and Holiday Rotation

Work Arrangement: On-Site

Department: Patient Access

Facility: Capital Region Medical Center, 1125 Madison St, Jefferson City, MO 65101

Compensation

• Base Pay Range: $16.68-$26.31 per hour, based on experience

Shift Differentials:

• Additional $1.00 per hour for evening/night shift
• Additional $1.00 per hour for weekend shift
• Additional $2.00 per hour for weekend evening/night shift

ABOUT THE JOB

MU Health Care is looking for a compassionate, adaptable, and highly organized professional who thrives in fast-paced environments where every interaction matters. The ideal candidate remains calm under pressure, communicates with empathy, and can confidently balance multiple priorities while supporting patients and families during some of their most challenging moments. We value individuals who are detail-oriented, quick-thinking, and committed to delivering exceptional service while ensuring patient safety and accuracy. Success in this role requires strong collaboration skills, sound judgment, and the ability to navigate unpredictable situations with professionalism and care. If you are energized by meaningful work, enjoy solving problems, and are passionate about making a positive impact on the patient experience, we invite you to join our team and help us deliver outstanding care to our community.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Verify eligibility for insurance benefits with payor/insurance company on a timely basis.
• Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients).
• Process high volume of acutely ill patients in poor condition with constant patient turnover.
• Accurately identify patients in highly acute conditions in order to protect patient safety and prevent medical record duplicates through best practice registration processes and policies.
• Execute disaster preparedness protocols and policies related to high volume of unidentified patients in emergency mass influx events.
• Keep abreast of regulatory agency requirements specific to the Emergency Room department as well as inpatients to the health system.
• Possess knowledge of level of cares to assess what patient types can be transferred back to the Emergency room in acute scenarios preventing duplicate encounters.
• Screen uninsured patients' eligibility for Medicaid expansion.
• Prioritize multiple tasks within short period of time; for example, trauma arrivals and communications with EMS; strong collaboration skills required to work in a multi-disciplinary environment.
• Perform bedside registration process between ED PSR and patient/family; ensures obtaining verification so accurate insurance benefits are applied for each patient.
• Communicate with patient families experiencing emotional events while providing support and acting as a liaison between clinical staff and families regarding patient needs.
• Resolve volume of technical errors and issues that impede patient care; must be able to independently make correct decisions to ensure proper patient care occurs.
• Adapt to an unpredictable environment and deescalate agitated and sometimes aggressive patients in a professional manner, display empathy to patients in a professional manner.
• Responsible for reporting to work in timely manner for all scheduled shifts.
• May complete unit/department specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.