Patient Service Representative (Dermatology)

Pinehurst Medical Clinic; Southern Pines (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Pinehurst Medical Clinic in Moore County, NC seeks a Patient Service Representative to be the friendly first contact for patients and visitors. You will greet people, collect demographics and insurance details, verify information, and manage check-in and scheduling with accuracy and professionalism.

This role supports the patient experience by explaining financial obligations, guiding patients through appointments, and coordinating with front desk and medical staff.

Qualifications

• High school diploma or GED plus 0–3 months related experience or training.
• Strong customer service and communication skills are required.
• Ability to enter demographics, insurance information and payments accurately.

Responsibilities

• Greet patients and visitors in a courteous, helpful manner.
• Check in/out patients and verify/update information as needed.
• Schedule patient appointments and manage calendar coordination.
• Explain financial obligations including co-payments and insurance eligibility.
• Maintain lobby area and keep paging/communications orderly.
• Handle phone calls, messages, and requests promptly.
• Maintain and secure medical records and correspondence.

Skills

Customer service

Communication

Data entry

Phone etiquette

Education

High school diploma or GED

Tools

EMR/EHR software

Microsoft Office

Job description

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

Benefits to support you and your family:

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future.

What will you do as a PMC Patient Service Representative (PSR)

As a PMC Patient Service Representative (PSR) you will serve as an essential part of the patient’s experience acting as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors. You will perform various tasks such as entering all patient demographics, insurance information, and collection of payments upon check-in/out or when scheduling an appointment. Along with scheduling patient appointments for both established and when appropriate new patients. Check out what a day as a PSR at PMC.

A day in the life of a PMC Patient Service Representative (PSR) may include:

• Greeting our patients and visitors in a prompt, courteous, and helpful manner; answering requests for information.
• Checking in patients, verifying and updating necessary information, then acknowledging patients and checking patients out. Along with assuring that patients are kept apprised of the physician’s timetable in the event, it will increase the patient’s waiting time.
• Advises patients regarding certain financial obligations including but not limited to co-payments, deductible amounts, insurance eligibility, etc.
• Maintaining the lobby in a neat and orderly manner including keeping magazines current.
• Maintaining and coordinating the physicians’ schedules, having a thorough knowledge of physician specialties and medical practices.
• Answering telephones and returning calls in a timely manner, taking messages, handling requests, and providing accurate information as necessary.
• Handling mail, paperwork via fax, and medical records, assuring accuracy and completeness.
• Being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve.

Required Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• One to two-year experience in a medical office setting.

Shift

Day Shift (Monday through Friday) no weekends or holidays

Pay Type

Hourly (Non-Exempt)

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law