Patient Service Representative: Dental Site Lead

North Country Family Health Center; Watertown (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health center is seeking a Patient Service Representative: Dental Site Lead to manage patient scheduling and improve workflows. The role requires excellent communication skills and knowledge of dental care. The position offers a full-time schedule with benefits including medical and dental insurance, generous vacation, and a retirement plan.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

403b Retirement Plan with Employer Matching

Generous Vacation and Sick Time

Monday through Friday schedule

7 Paid Holidays per year

Qualifications

• Knowledge of dental patient care, billing, access, and compliance issues.

Responsibilities

• Manage daily patient scheduling and documentation.
• Handle dental referrals and pre-authorizations.
• Collaborate with Billing and Patient Services Manager.

Skills

Interpersonal Skills

Verbal Communication

Attention to Detail

Problem Resolution

Adaptability

Tools

Computer Applications

Job description

Patient Service Representative: Dental Site Lead

Join to apply for the Patient Service Representative: Dental Site Lead role at North Country Family Health Center.

Job Overview

The Patient Service Representative: Dental Site Lead supports the mission, goals, and objectives of the Health Center by managing daily patient scheduling, ensuring current documentation, and performing check-in and check-out tasks. Responsibilities include managing dental referrals, pre-authorizations, and handling dental no-shows in compliance with policies. Collaborates with the Billing and Patient Services Manager as a resource for dental program scheduling, processes, and workflow. Evaluates and improves workflows to maximize clinic access and productivity. Serves as a project lead for workflow initiatives originating in the Patient Service Registration area.

Requirements

• Knowledge of dental patient care, billing, access, and compliance issues.
• Excellent interpersonal and verbal communication skills.
• Proficiency with computers and applications.
• Attention to detail and problem resolution skills.
• Positive attitude, high energy, quick learner, adaptable, resourceful, and proactive in problem-solving.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• 403b Retirement Plan with Employer Matching
• Generous Vacation and Sick Time (3 weeks paid vacation, 12 sick days per year)
• Monday through Friday schedule
• 7 Paid Holidays per year, including the day after Thanksgiving

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Health Care Provider
• Industry: Hospitals and Health Care