Patient Service Representative Clinic - Pediatrics

223 Aurora Medical Group, Inc.; Sheboygan (WI); On-site; USD 56,735,000 - 85,103,000; Full time

Job summary

223 Aurora Medical Group, Inc. in Sheboygan, WI is seeking a Patient Service Representative for the Pediatrics department. The position is full-time (36 hours per week) with benefits eligibility. Schedule details include Monday–Friday with hours from 7:00 am to 5:30 pm, varying by department needs.

The role focuses on scheduling, registration, billing, and maintaining accurate medical records while maximizing revenues at the point of service. Prior customer service experience is preferred.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/patients.

Responsibilities

• Support providers and connect with patients to ensure a compassionate experience.
• Assist patient services: schedule appointments, answer questions on tests, procedures, bills, and referrals.
• Billing: enter billing information at time of service and follow up on missing information.
• Medical records: maintain accurate and timely records.

Skills

Customer service

Scheduling

Registration

Billing

Medical records

Education

High school diploma or equivalent

Tools

Patient accounting system

Job description

Department: 01450 AMG Sheboygan - Pediatrics: General Status: Full time Benefits Eligible: Yes Hours Per Week: 36 Schedule Details/Additional Information: Monday - Friday from 0700 am to 1730 pm. Vary based on dept needs Pay Range: $19.80 - $29.70

Job Description Summary: To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

What You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: High school diploma or equivalent. One to two years related customer service experience Experience handling difficult caller/customers/patients.

What You’ll Do:

• As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Patient Service Representatives (PSRs) at Aurora Pediatrics manage front-desk tasks. They schedule appointments, greet families, and verify insurance. Our experienced team of pediatricians in Sheboygan, WI, provides comprehensive pediatric primary care for your child, from birth through their high school years. Our street address is 2414 Kohler Memorial Dr., Sheboygan, WI. When you’re looking for pediatric care close to home, visit us in Sheboygan, WI. Together, our dedicated team of pediatric experts offers a broad range of services that support your whole child through their developmental milestones. Services include preventive care such as vaccinations and well-child visits, school physical, acute care for when your child is feeling ill, and guidance for nutrition and behavior development. With a family-centered approach, you can be confident you’re in good hands. Our pediatric physicians offer personalized care that fits your child’s needs and supports your family. We also understand that your family has a busy schedule. That’s why we offer same-day appointments for urgent children’s health issues, virtual visits and extended hours. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world‑class doctors and caregivers, innovative solutions, outstanding outcomes, and leading‑edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care.