PATIENT SERVICE REPRESENTATIVE, CLINIC - DAYS, M-F! (CLICK TO REVIEW LOCATIONS AVAILABLE)

MU Health Care; Asheville (MO, NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a compassionate team dedicated to enhancing patient experiences in a collaborative environment. As a Patient Service Representative, you'll be the first point of contact for patients, ensuring their comfort while managing appointments and medical records. This role offers a unique opportunity to contribute to a patient-centric healthcare future, with a focus on quality care and innovation. Embrace a culture that values your input and fosters professional growth in a supportive setting. If you're ready to make a difference in the lives of others, this position is for you!

Benefits

Health, vision and dental insurance

Generous paid leave

Tuition assistance

Discounts on cell phone plans

Retirement options with matching

Qualifications

• 6 months experience in customer service required.
• High school diploma or equivalent education needed.

Responsibilities

• Greet and assist patients, ensuring a welcoming environment.
• Manage patient records and handle phone communications.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Tools

IDX/GE

Cerner

Job description

Predominantly days (ex: 8AM - 5PM), Monday through Friday, 40 hrs/wk in a Columbia based clinic unless otherwise noted.

Compensation:

* Base Pay Range: $14.80 - $23.32/HR based on experience

* Special Pay: Additional $.50 per hour until 05/31/20025

Applying for this general vacancy means you will be considered forallcurrent openings.This positionmaybe expected to float to other clinic locations on occasion - these are not a full time float positions(unless otherwise indicated)

As ofFriday, April 25th, 2025 the following Outpatient areas are looking for new members to join their team!Please note that you will be able to indicate your outpatient area preferences during the phone interview.

• Center for Female Incontinence


• Center for Reproductive Endocrinology


• Child and Adolescent Psychiatry


• Children's Specialty Center


• Dermatology


• ELLIS Ambulatory Infusion Unit


• ELLIS Patient Access


• General Pediatrics


• Heart and Vascular


• Keene Family Medicine


• Missouri Orthopaedic Institute


• Neurology


• OBGYN


• South Providence Family Medicine


• Thompson Center


• Weight Management and Metabolic Center

Duties may vary from clinic to clinic.In general: To perform complex/multiple clerical support functions within physician office practices having a high volume of public contact where, due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters. This position may be expected to float to other clinic locations.

ABOUT THE JOB

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology. If you're excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

DETAILED JOB DESCRIPTION

Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.

Communicate any expected delays to patient and ancillary service departments.

Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Request, prepare and ensure the completeness of the patient medical record and physician orders.

Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.

Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.

Depending upon the location and assigned area of responsibility, the following duties may apply:

Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.

Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.

May complete unit/department specific duties and expectations as outlined in department documents.

Employee Benefits:

*Health, vision and dental insurance coverage starting day one

*Generous paid leave and paid time off, including nine holidays

*Multiple retirement options, including 100% matching up to 8%and full vesting in three years

*Tuition assistance for employees (75%) and immediate family members (50%)

*Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefitshere.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

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Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.