Patient Service Representative- Cancer Care IV Therapy

MaineHealth; Scarborough (ME); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development

Well-being resources

Job summary

MaineHealth is seeking a Patient Service Representative to join our Cancer Care and IV Therapy team in Scarborough. This front-facing role greets patients, schedules appointments, and handles registrations with professionalism and empathy.

You will verify insurance, collect co-pays, maintain accurate EMR records, and collaborate with nurses and providers to support a smooth patient journey. This full-time position offers competitive benefits and opportunities for growth, with a weekday schedule

Qualifications

• High school diploma or GED preferred.
• Previous office experience in a medical setting preferred.
• Proficient computer skills.

Responsibilities

• Welcome and check in patients with professionalism and empathy.
• Schedule and coordinate patient appointments with attention to clinical needs and continuity of care.
• Verify insurance and collect co-pays or other payments.
• Respond to patient inquiries, troubleshoot scheduling challenges, and advocate for patient needs.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Collaborate closely with nurses, providers, and administrative team members.

Skills

Customer service

Scheduling

EMR navigation

Education

High school diploma

Tools

EMR system

Job description

Maine Medical Center

Clerical/Administrative Support
Req #: 90998

For a limited time, MaineHealth is offering a $3,000 sign on bonus for qualified applicants. This bonus will be prorated for part time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative (PSR)

Location:100 Campus Drive, Scarborough, Maine
Schedule:Monday-Friday, 7:30 AM-6:00 PM (4x10s or 5x8s)
Department:Cancer Care and IV Therapy | MaineHealth

Remote Flexibility:None

Job Type:Full-Time

Position Summary:

MaineHealth is seeking aPatient Service Representativeto join our dedicatedIV Therapyteam in Scarborough. This front-facing role is critical in supporting patients-many living with cancer or chronic illnesses-as they navigate their treatment journeys. As a PSS, you’ll be the first point of contact for patients and families, delivering compassionate customer service while ensuring accurate scheduling, registration, and coordination of care.

This is more than a clerical role-its a chance to make a lasting impact on our patients' healthcare experience.

Key Responsibilities:

• Welcome and check in patients with professionalism and empathy
• Schedule and coordinate patient appointments with attention to clinical needs and continuity of care
• Verify insurance and collect co-pays or other payments
• Respond to patient inquiries, troubleshoot scheduling challenges, and advocate for patient needs
• Maintain accurate patient records in the electronic medical record (EMR) system
• Collaborate closely with nurses, providers, and administrative team members

Summary:

The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.87to $23.75 per hour.

Compensation for part time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

If you have questions about this role, please contact [e-mail]

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MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail].

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