Patient Service Representative - Bon Secours Pulmonary Specialists - Portsmouth

Bon Secours Health System; Portsmouth (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Portsmouth is seeking a Patient Service Representative to be the primary contact for patients and the community. The role involves processing patient referrals, managing medical records, and providing exceptional customer service. Ideal candidates will have strong communication skills and a high school diploma. Join a dedicated team committed to delivering quality healthcare services.

Benefits

Comprehensive medical plans

Dental plans

Vision plans

Flexible spending accounts

Life insurance

Retirement contributions

Paid time off

Educational assistance

Qualifications

• Prior experience in healthcare preferred but not required.
• Knowledge of medical terminology is a plus.

Responsibilities

• Serve as the main point of contact for all patients.
• Process patient referrals and verify demographics.
• Schedule appointments and maintain medical records.

Skills

Problem-solving

Communication

Interpersonal

Basic math

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

Patient Service Representative - Bon Secours Pulmonary Specialists - Portsmouth

Pay: Competitive

Employment type: Full-Time

Job Description

• Req#: R239960

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

Job Summary

The Patient Services Representative will serve as the main point of contact for all patients and the community. Responsibilities include receiving and processing patient referrals, registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Additional duties involve scheduling appointments, transcribing orders, explaining financial options to patients, and maintaining accurate medical records.

Essential Functions

• Provide excellent communication and customer service by greeting patients and community members respectfully.
• Process admission paperwork and perform basic insurance verification to ensure accurate patient identification for billing.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and inform supervisors of any issues.
• Coordinate and prioritize bed placement needs for prompt patient placement.
• Perform other duties as assigned.

Education

• High School Degree or GED required.

Experience

• Prior experience in healthcare or related fields preferred but not required.
• Knowledge of medical terminology and familiarity with Microsoft Office, Cadence, and Connect Care are preferred but not required.

Skills & Abilities

• Problem-solving skills, basic computer skills, 40 WPM typing speed, and excellent communication and interpersonal skills.
• Engage professionally with staff and patients.
• Basic math skills.

Bon Secours is an equal opportunity employer. Our benefits include comprehensive medical, dental, vision plans, prescription coverage, flexible spending accounts, life insurance with AD&D, retirement contributions, paid time off, educational assistance, and more. Benefits vary by employment status.

Department: BS Pulmonary Spec - Portsmouth

We adhere to all applicable laws and policies, ensuring equal consideration for all applicants regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability. For accommodations or inquiries, contact [e-mail].

About the Company

Bon Secours Health System, Inc., based in Maryland, is a not-for-profit Catholic health system with extensive facilities and services primarily on the East Coast, committed to creating a more humane world and providing exceptional value.