Patient Service Representative - Bon Secours Cancer Institute at St. Mary’s Hospital

Bon Secours Health System; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Richmond is seeking a Patient Services Representative to serve as the primary contact for patients. Responsibilities include processing patient information, scheduling appointments, and providing outstanding customer service. Candidates should possess a high school diploma and exhibit strong communication and problem-solving skills.

Benefits

Comprehensive medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance with AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• High School Degree or GED required.
• Experience in healthcare or related fields preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Act as the main point of contact for patients and the community.
• Process patient admissions and basic insurance verification.
• Schedule appointments and update medical records.

Skills

Communication

Customer Service

Problem Solving

Basic Computer Skills

Typing (40 WPM)

Basic Math Skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

JOB DESCRIPTION:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

ESSENTIAL FUNCTIONS:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

EDUCATION:

• High School Degree or GED

EXPERIENCE:

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

SKILLS & ABILITIES:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Bon SecoursMercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

SCHEDULED WEEKLY HOURS:

40

WORK SHIFT:

Days

DEPARTMENT:

HemOnc-Cancer Institute-Medical Oncology @ SMH- Richmond Community Hospital - Provider Based

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement forMercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please [e-mail] you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team [e-mail].

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]