Patient Service Representative

RadNet; Arcadia (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Med/Dental/Vision coverage

HSA with employer funding

Wellness dollars

401(k) Employer Match

Free imaging for employee and family

Job summary

RadNet in the United States is seeking a Patient Service Representative to greet and register patients, verify insurance, collect signatures, and ensure documentation accuracy. You will be the first point of contact, guiding patients and coordinating with back-office staff to ensure timely care.

This role emphasizes professionalism, effective communication, and a service-first mindset in a fast-paced radiology environment.

Qualifications

• Candidates should have strong customer service mindset.
• Effective communication and interpersonal skills are essential.
• Ability to thrive in a fast-paced environment with structured prioritization.
• Experience in a medical setting or terminology knowledge is a plus.
• Computer proficiency is required for registration and scheduling tasks.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information; collect signatures and ensure documentation accuracy.
• Collect and log co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule, or cancel appointments and notify staff of changes.
• Provide patient orientation for safety protocols and facility directions.
• Coordinate with back-office staff to ensure timely patient care.
• Safeguard patient information and property; handle PHI securely.
• Maintain confidentiality of on-site medications and patient data.
• Exhibit professional behavior toward patients and coworkers at all times.
• Respect patient boundaries and cultural sensitivities in interactions.
• Engage diplomatically with patients and their families to maintain cooperation.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range $23.00 - $23.00 / Hour