Medical Assistant | Allergy

South Bend Clinic; South Bend, Northern (IN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

Life and disability insurance

$5,250 Tuition Reimbursement per year

Immediate 401(k) match

40 hours paid volunteer time off

Parental leave up to 12 weeks

Job summary

The South Bend Clinic is seeking a Certified Medical Assistant or experienced non-certified candidate to join our allergy team at 211 N Eddy Street, South Bend, IN 46617. You will support clinical procedures, patient intake, and front-line care in a fast-paced setting.

We value teamwork, accuracy, and excellent patient service. Benefits include comprehensive coverage, tuition reimbursement, and a strong 401(k) program, with a culture focused on community impact and compassionate care.

Qualifications

• Proficient EMR usage and documentation.
• Able to multi-task in a fast-paced clinic.
• Strong customer service and professional demeanor.
• Collaborative team player with healthcare focus.
• Comfort with varied patient populations.

Responsibilities

• Provides ongoing triage and manages office flow to meet patient needs.
• Performs the clinical component of department procedures.
• Documents patient care thoroughly and accurately.
• Communicates clearly about patient care in line with HIPAA.
• Receives patients in waiting area and rooms per protocol.
• Maintains logs for equipment and QA data.

Skills

EMR proficiency

Multi-tasking

Patient care

Team player

Education

CMA Certification

Tools

Epic EMR

Job description

Department: Allergy Location: 211 N Eddy Street, South Bend, IN, 46617 Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Provides ongoing triage and management of office flow to meet patient's medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department's clinical procedures competently.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications

• Education/Certification/License: Certified Medical Assistant or non-certified with related expanded experience.
• Knowledge, Skills, and Abilities: Team player, professional, and customer service oriented.
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.
• Able to work with diverse patient base of all ages.
• Assist with clinical procedures specific to department.
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.
• In addition, must be able to anticipate the needs of the physician and require minimal supervision.
• Prior experience is a plus.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

At the South Bend Clinic, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at SBC isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at the South Bend Clinic.

Current Duly Health and Care team members: