Patient Service Representative

Shirley Ryan AbilityLab; United States; On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Job summary

Shirley Ryan AbilityLab is seeking a Patient Services Representative to greet patients, handle front desk duties, and manage scheduling and registration. You will verify insurance information, collect demographics, and ensure accurate patient records while delivering compassionate service.

The role emphasizes teamwork, communication, and adherence to the Institute's values. Daily tasks include answering calls, managing appointments, posting payments, and assisting with various clerical duties.

Qualifications

• High school diploma or equivalent; post-high school training desired.
• Minimum 3 years of experience in a customer service role or general office environment.
• Understanding of healthcare operations and patient access is preferred.
• Strong communication, email follow-up, and interpersonal skills; detail-oriented and organized.

Responsibilities

• Greet and respond to needs of incoming patients and families; manage front desk operations.
• Schedule initial and follow-up appointments; register patients and verify insurance information.
• Process patient payments and assist with daily cash reports; monitor voicemail and calls.
• Identify and resolve patient and family issues; ensure complete and accurate registration forms.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Organization

Active listening

Education

High school diploma

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

The Patient Services Representative greets and responds to the needs of incoming patients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other Front Desk operations. The Patient Services Representative collects patient demographic and insurance information from patients. The Patient Services Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Patient Services Representative will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Job Description

The Patient Services Representative will: Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity. Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy. Identify and resolves patient and family issues including follow through to ensure resolution. Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting. Schedule patient follow-up appointments. Allocate patients into available time slots as dictated by the clinician template and protocols. Scan and fax patient documents. Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships

Reports directly to the Business Support Manager.

Knowledge, Skills & Abilities Required

High school diploma or equivalent. College or post-high school technical training desired. Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferred Understanding of healthcare operations and the crucial role this position plays for delivering world-class access. Understanding of basic guidelines related to health insurance, including HMO’s. Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances. Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner. Ability to solve problems diplomatically and efficiently. Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening. Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint. Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.).

Working Conditions

Normal office environment with little or no exposure to dust or extreme temperature. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Pay and Benefits*

Pay Range: $16.60 - $27.45 Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits *Benefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.

Equal Employment Opportunity Employer

Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy Shirley Ryan AbilityLab is an affirmative action employer as required by law. Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.