Patient Service Representative

Valley-Wide Health Systems; Rocky Ford (CO); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Free Health Insurance

MASA Coverage

Life Insurance & LTD/STD

Retirement Match

Paid Leave

Job summary

Valley-Wide Health Systems, Inc. seeks a full-time front desk and patient access specialist at the Rocky Ford, CO clinic. You will greet patients, verify insurance, collect co-pays, and update EHR records to ensure accurate patient information.

You will manage appointment scheduling, confirmations, and communications, coordinating with care teams to support timely care, labs, referrals, and imaging. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent required; associate degree or medical office certification preferred.
• 1-2 years of healthcare or customer service experience preferred but not required.
• Experience with EHR systems (NextGen, Epic, eClinicalWorks) preferred.
• Bilingual English/Spanish preferred or required, depending on clinic location.
• BLS certification/training and certification

Responsibilities

• Greet and check in patients with professionalism and cultural sensitivity.
• Verify insurance eligibility and collect co-pays or sliding fee documentation.
• Confirm patient demographics and update EHR records.
• Respond to phone calls and patients inquiries in a timely and courteous manner.
• Schedule new and return visits based on provider templates, visit type, and patient preference.
• Document management-scanning and filing of patient paperwork in a timely and accurate manner.
• Monitor provider schedules throughout the day to identify and fill last-minute cancellations.
• Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
• Communicate schedule changes clearly to patients and care teams.
• Assist providers in scheduling follow-up appointments before the patient leaves the clinic.
• Coordinate patient needs (labs, referrals, imaging) with other departments as needed.
• Mail duties including dispersing forms and documentation to care teams and mailing outpatient letters and Medicare Wellness Packets.
• Call patients due for care and schedule needed services.
• Manage patient portal enrollment and assist patients with needs.
• Conduct appointment confirmation calls, voicemails, and texts following communication protocols.
• Document all outreach attempts in the EHR accurately.
• Call patients that no-show scheduled appointments to offer a new appointment be scheduled, determine if barriers to care are present and if so, make warm handoff to the Patient Care Navigator for intervention.

Skills

Customer service

Bilingual English/Spanish

EHR familiarity

Communication

Attention to detail

Education

High school diploma or equivalent

Associate degree or medical office certification preferred

Tools

NextGen/Epic/eClinicalWorks

Job description

Job Details: Job Location: Rocky Ford Clinic - Rocky Ford, CO 81067, Position Type: Full Time, Salary Range: $17.33 - $21.66 Hourly, Join Our Team at Valley-Wide Health Systems, Inc.

Key Responsibilities

Patient Access and Front Desk Operations

• Greet and check in patients with professionalism and cultural sensitivity
• Verify insurance eligibility and collect co-pays or sliding fee documentation
• Confirm patient demographics and update EHR records
• Respond to phone calls and patients inquiries in a timely and courteous manner
• Schedule new and return visits based on provider templates, visit type, and patient preference
• Document management-scanning and filing of patient paperwork in a timely and accurate manner

Schedule Optimization

• Monitor provider schedules throughout the day to identify and fill last-minute cancellations
• Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
• Communicate schedule changes clearly to patients and care teams.
• Assist providers in scheduling follow-up appointments before the patient leaves the clinic.
• Coordinate patient needs (labs, referrals, imaging) with other departments as needed.
• Mail duties including dispersing forms and documentation to care teams and mailing outpatient letters and Medicare Wellness Packets.

Appointment Confirmation Management

• Call patients due for care and schedule needed services.
• Manage patient portal enrollment and assist patients with needs.
• Conduct appointment confirmation calls, voicemails, and texts following communication protocols.
• Document all outreach attempts in the EHR accurately.
• Call patients that no-show scheduled appointments to offer a new appointment be scheduled, determine if barriers to care are present and if so, make warm handoff to the Patient Care Navigator for intervention.

Requirements

• High school diploma or equivalent required; associate degree or medical office certification preferred.
• 1-2 years of healthcare or customer service experience preferred but not required.
• Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.
• Bilingual English/Spanish preferred or required, depending on clinic location
• BLS certification/training and certification

Location & type of job

This position is full-time located in Rocky Ford, Colorado

Why Join Valley-Wide?

Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.

We offer a comprehensive benefits package, including

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Paid Leave:
  • Vacation: 10 days accrued per year
  • Sick Leave: 12 days accrued per year
  • Holidays: 7 days per year + 3 Floating Holidays

Equal Opportunity Employer Statement

Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.

Employee Rights Under the Family and Medical Leave Act (FMLA)

For more information on employee rights under FMLA, please visit: FMLA Employee Rights