Patient Service Representative

Intermountain Healthcare Inc.; Riverton (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health in Riverton, Utah, is seeking a Part-time Patient Service Representative to be the first point of contact for patients, handling check-in/out, information verification, and friendly service.

This 20-hour per week role (Mon/Wed/Fri 7:30am–5:00pm) emphasizes accuracy in documentation, scheduling, insurance coordination, payments, and ensuring privacy and PHI compliance within the EMR, contributing to high-quality patient experiences.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to collaborate with patients and caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Greet and check-in/out patients, and verify information.
• Identify and resolve patient needs to improve satisfaction.
• Document all interactions accurately in the EMR.
• Schedule appointments and manage registrations.
• Assist with insurance cards, IDs, and required forms.

Skills

Customer service experience

Communication skills

Team collaboration

Privacy and PHI protection

Education

High school diploma or GED

Tools

EMR software

Job description

Job Description

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Shift Details

Part-time, 20 hours per week, Monday, Wednesday, Friday 7:30am - 5:00pm

Salary

Pay Range: $18.31 - $23.80 depending on experience.

Benefits

Benefits Eligible: Yes

Essential Functions

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual.

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Position may require standing for long periods of time, lifting supplies.
• May assist patients into/out of the clinic.

Location

Location: Southridge Clinic at Riverton

Work City: Riverton

Work State: Utah

Scheduled Weekly Hours: 20

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

Company

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Equal Opportunity Statement

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Privacy

We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Additional Information

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience.

If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment.

All positions subject to close without notice.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Other duties may be assigned by the supervisor.

Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.