Patient Service Representative

EyeCare Services Partners (ESP); Rehoboth Beach (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Paid holidays

Paid time off

Team oriented environment

Job summary

Delaware Eye Institute invites applications for a full-time Patient Services Representative in Rehoboth Beach, DE. You will greet patients, verify insurance, manage appointments, and perform clerical tasks in a fast-paced ophthalmology setting.

The role emphasizes compassionate patient care, accurate record-keeping, and teamwork in a supportive environment. The ideal candidate has at least one year of medical front desk experience, but we will train strong candidates from retail or customer

Qualifications

• High school diploma or equivalent required.
• Compassionate and able to establish trust with patients.
• Ability to stay calm and professional under pressure or stress.
• Energetic with a positive attitude and strong communication skills.
• Ability to work both independently and as part of a team.
• Experience in a medical front desk is preferred (1+ year).
• Knowledge of medical/vision insurance is preferred.
• Basic computer skills required; experience with NextGen, Microsoft, Clearwave is a plus.

Responsibilities

• Greet and welcome patients and visitors to the clinic.
• Check in/out using multiple data collection methods.
• Verify patient demographics and insurance information.
• Confirm insurance eligibility and active coverage.
• Collect copays, deductibles, and balances.
• Schedule return appointments and set reminders.
• Maintain confidentiality of patient information.
• Maintain a clean and organized reception area.
• Answer calls with proper telephone etiquette.
• Assist with inventory of retail items if applicable.
• Travel between locations to support front office operations.
• Perform other duties as assigned.

Skills

Compassionate

Communication skills

Team player

Calm under pressure

Education

High school diploma

Tools

NextGen

Microsoft Office

Clearwave

Job description

Delaware Eye Institute is searching for an enthusiastic, detail oriented, full-time Patient Servies Representative for our Rehoboth Beach, DE office. Great work hours, no late evenings, no major holidays, a robust benefits package, a team-oriented working environment where you are heard and respected as well as clear career ladder opportunities. This is an amazing opportunity to grow your career in eye care with an incredibly well-respected practice.

Our top candidate will bring at least one year of medical front desk experience in a busy ophthalmology, optometry or medical specialty practice. However, we are prepared to train a candidate with a background of strong tenure and progression in a retail and/or customer service field.

Delaware Eye Instituteis dedicated to providing state-of-the-art, individually based, high quality, eye health care.Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible.Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Patient Services Representative I will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient copayments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential mannerExecute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Offer:

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected