Patient Service Representative

solisexternalcareersite; Raleigh (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Paid Holidays

Backup Child/Adult Care

Job summary

Solis Mammography is seeking a Patient Service Representative in Raleigh, NC. You will be the first contact for patients, greeting them, registering demographics and insurance in the RIS, and collecting payments.

This full-time role supports front office operations and daily reconciliation. Candidates should have a high school diploma, customer service experience, basic cash handling, and familiarity with RIS software; strong communication and math skills are needed for accurate form completion

Qualifications

• High School diploma or equivalent.
• Two years healthcare registration or customer service preferred.
• Basic cash handling knowledge.
• Familiarity with medical terminology preferred.
• Able to read, write and comprehend simple instructions.
• Able to perform basic math and sit/stand for long periods.
• Experience with RIS software preferred.

Responsibilities

• Act as first point of contact for patients and greet them professionally.
• Register patients and input demographic and insurance information into RIS.
• Explain forms and assist with completion; collect payments and verify benefits.
• Schedule and manage appointments; maintain confidentiality of records.
• Generate daily invoices and reconcile payments; participate in front office training.

Skills

Reading and writing

Basic math

Customer service

Microsoft Office

RIS software familiarity

Attention to detail

Tools

RIS software

Microsoft Office Suite

Job description

Patient Service Representative

Looking to elevate your career? Join us!

Work Location:

1200 East Millbrook Rd, Suite 205, Raleigh, NC 27609

Work Hours:

Full-Time, 40 hours weekly, Monday-Friday, 8:00am-4:30pm

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights:

• Strong team collaboration
• Compassion and empathy to our patients and the team
• Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here is what you will need:

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
  • Understands, promotes and demonstrates the Solis Way
  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from
  • insurance verification when necessary;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for
  • specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.