Patient Service Representative (Bilingual)

Piedmont Health Services Inc; Prospect Hill (NC); On-site; USD 24,328 - 32,704; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short & Long Term Disability

403(b) Plan

Paid Holidays

CME

Job summary

Piedmont Health Services, Inc. is seeking a Patient Service Representative to schedule patient appointments for medical and dental sites, complete required documentation, and coordinate with Center Managers to correct denied claims and minimize errors.

The PSR must ensure accurate patient data and HIPAA compliance, demonstrating excellent customer service and communication skills. Qualifications include knowledge of Dentrix and Athena databases, strong data entry and time management, and

Qualifications

• Knowledge of Dentrix and Athena software databases.
• Strong analytical, critical thinking, and organizational skills.
• Must be punctual and extremely reliable.
• Able to quickly learn and adapt to new processes and ideas.
• Excellent interpersonal, verbal, and written communication skills.
• Detail-oriented with exceptional time management skills.
• Able to work in a fast-paced environment.
• Must be accurate and efficient in data entry.
• Able to identify and understand issues and problems.
• Able to handle sensitive and confidential information.
• Experience with Microsoft Outlook.
• Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers.
• Able to determine work priorities.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Schedule patient appointments for medical and dental sites.
• Complete required documentation prior to patient departure.
• Coordinate with Center Managers to correct denied claims and minimize error rate.
• Ensure patient data is accurate and complete and comply with HIPAA.

Skills

Dentrix

Athena

Time management

Communication

Data entry

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top‑tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

Job Title

Patient Service Representative – Medical and Dental

Reports to

Center Manager

Benefits

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position

The Patient Service Representative (PSR) will schedule patient appointments for our medical and/or dental sites, complete required documentation prior to patients leaving our healthcare centers, and coordinate with Center Managers to correct denied claims and minimize our error rate. The PSR must ensure patient data is accurate and complete and comply with all applicable standards. The PSR must demonstrate an understanding of the HIPAA Privacy Rule and release of medical information, and possess the ability to work independently to process complex patient claims and authorization issues. This position requires excellent customer service skills and the incumbent must be an effective communicator.

Location & Schedule

• Work Location: 322 Main St, Prospect Hill, NC 27314
• Work Schedule: This position requires late Thursday hours of 8:00am to 8:00pm every 3 weeks
• Monday through Friday, 8:00am to 5:00pm

Responsibilities

Additional tasks include: scheduling patient appointments, collecting registration information, ensuring compliance with HIPAA, processing documentation, correcting denied claims, and providing excellent customer service.

Qualifications

• Knowledge of Dentrix and Athena software databases
• Strong analytical, critical thinking, and organizational skills
• Must be punctual and extremely reliable
• Able to quickly learn and adapt to new processes and ideas
• Excellent interpersonal, verbal, and written communication skills
• Detail-oriented with exceptional time management skills
• Able to work in a fast-paced environment
• Must be accurate and efficient in data entry
• Able to identify and understand issues and problems
• Able to handle sensitive and confidential information
• Experience with Microsoft Outlook
• Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers
• Able to determine work priorities
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Education & Experience

High school diploma or equivalent. 1 to 2 years of experience providing customer service in a healthcare organization, preferred. Experience with patient access (scheduling, registration, insurance verification), preferred.

Immunizations

Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

Pay Range

$17.66/Hourly – $23.74/Hourly (commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.