Patient Service Representative

Blackstone Valley Comm; Pawtucket (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Blackstone Valley Comm is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage appointments, verify insurance, collect payments, and ensure accurate registration while providing excellent customer service.

The role requires strong communication, attention to detail, and the ability to work both independently and with a team in a healthcare setting using EMR systems.

Qualifications

• High School Diploma or equivalent required.
• Coursework in secretarial science or related field preferred.
• Two years of related work experience preferred.
• Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required.
• Experience with medical terminology preferred.

Responsibilities

• Greet and screen individuals and direct to appropriate staff.
• Manage the flow of inbound calls and handle inquiries.
• Prepare and accurately register patient appointments.
• Assist with population health outreach and scheduling.
• Verify insurance plans and collect payments.
• Manage forms, insurance cards, and patient photos/IDs.
• Address issues proactively to maintain patient satisfaction and safety.

Skills

Bilingual

Communication skills

Attention to detail

Customer service

Independent work

Education

High School Diploma or equivalent

Coursework in secretarial science or related field

Tools

EMR systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Central Falls, RI, US

6 days ago Requisition ID: 1793

The Patient Service Representative (PSR) serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of the client during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues.

EDUCATION, EXPERIENCE, & SKILLS

• High School Diploma or equivalent required
• Coursework in secretarial science or related field preferred
• Two years of related work experience preferred
• Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required
• Experience with medical terminology preferred

OTHER REQUIREMENTS

• Reliable transportation required
• Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred
• Cultural sensitivity necessary to work with a diverse patient and staff population required
• Ability to work independently and collaboratively required
• Knowledge of computers and electronic medical records required
• Knowledge of Microsoft Suite preferred
• Knowledge of electronic medical records (EMR) preferred
• Strong communication skills, both verbal and written, required
• Attention to detail and basic mathematical skills required