Patient Service Representative

The University of Kansas Health System; Olathe (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Kansas Health System in Olathe seeks a Patient Service Representative to greet patients and visitors at multiple outpatient registration areas. You will verify demographics and insurance, collect co-pays, and schedule appointments, ensuring accurate data entry into the EMR.

This full-time role requires strong customer service and organizational skills. As the first point of contact, you will coordinate with caregivers and support staff, handling calls, referrals, and reminders

Qualifications

• Greet patients and visitors in outpatient registration areas.
• Verifies patient information and ensures forms are completed correctly.
• Collects patient co-pays and processes payments accurately.

Responsibilities

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and ensures forms are completed and signed.
• Maintains appointment scheduling system and coordinates patient appointments.

Skills

Customer service

Telephone etiquette

Data entry

Education

High School Graduate or GED

Tools

EMR

Job description

Patient Service RepresentativePlease accept cookies to enable full functionality.### Patient Service RepresentativeApply: Olathe Professional Plaza: Full time: Posted Today: R-59293# Position TitlePatient Service RepresentativeOlathe Professional Plaza## Position Summary / Career Interest:Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.**Responsibilities and Essential Job Functions*** Greets customers in prompt, courteous, and helpful manner.* Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.* Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows \"No-Show\" procedure. Completes appointment reminder calls.* Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.* Consistently collects patient co-pay and outstanding account balances.* Prepares office batches and balances patient payments received at the completion of each workday.* Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.* Checks out patients providing visit specific information and schedules future appointments.* Maintains clean, orderly front desk and waiting area.* PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.* Participates fully as a member of the Patient Centered Medical Home Team.* Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.* These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.**Required Education and Experience*** High School Graduate or GED.* Previous Related Experience.**Preferred Education and Experience*** Previous Healthcare Experience.## Time Type:Full time## Job Requisition ID:R-59293### Important information for you to know as you apply:* The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. *See also* Diversity, Equity & Inclusion*.** The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].* Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.