Patient Service Representative

Delawareeye; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Optical coverage

401K

Life insurance

Paid holidays

Paid time off

Parking

Team oriented environment

Career ladder

Job summary

Delaware Eye Institute is seeking an enthusiastic, detail oriented, full-time Patient Services Representative for our Rehoboth Beach, DE office. Great work hours, robust benefits, and a team-oriented environment offer opportunities to grow in eye care.

The ideal candidate has at least one year of medical front desk experience or a strong customer service background; training is provided. This role requires multitasking, professionalism, and a patient-first approach in a busy ophthalmology

Qualifications

• High school diploma or equivalent is required.
• Compassionate and can establish confidence and trust with patients.
• Ability to remain calm and professional under pressure or stress.
• Highly energetic with a positive attitude.
• Strong written and verbal communication skills.
• Attention to detail and interpersonal relationships.
• Ability to work as part of a team as well as independently.
• One or more years’ experience in a medical practice preferred.
• Knowledge of medical, vision and insurances preferred.
• Basic computer knowledge; experience with NextGen, Microsoft, Clearwave preferred.

Responsibilities

• Greet and welcome all patients and visitors upon arrival to clinic.
• Follow all practice policies for check in/out processes.
• Utilize various data collection methods (paper, electronic, kiosk, web).
• Confirm and update patient demographic and insurance information.
• Verify insurance eligibility and active coverage.
• Calculate and collect copayments, deductibles, and balances.
• Schedule return appointments and reminders.
• Assist doctors, staff, patients and visitors professionally.
• Maintain confidentiality of patient information.
• Keep the reception area clean and organized.
• Assist with inventory levels of retail items if applicable.
• Handle inbound/outbound calls with proper etiquette.
• Handle sensitive information confidentially.
• Perform duties professionally and courteously.
• Accept incoming packages; multi-location travel if needed.
• Willing to work early mornings, late evenings, weekends as required.
• Other duties as assigned

Skills

Empathy

Calm under pressure

Attention to detail

Written and verbal communication

Teamwork

Customer service

Organizational skills

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

NextGen

Microsoft Office

Clearwave

Job description

Delaware Eye Institute is searching for an enthusiastic, detail oriented, full-time Patient Servies Representative for our Rehoboth Beach, DE office. Great work hours, no late evenings, no major holidays, a robust benefits package, a team-oriented working environment where you are heard and respected as well as clear career ladder opportunities. This is an amazing opportunity to grow your career in eye care with an incredibly well-respected practice.

Our top candidate will bring at least one year of medical front desk experience in a busy ophthalmology, optometry or medical specialty practice. However, we are prepared to train a candidate with a background of strong tenure and progression in a retail and/or customer service field.

Delaware Eye Instituteis dedicated to providing state-of-the-art, individually based, high quality, eye health care.Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible.Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

Patient Services Representative I will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient copayments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Offer:

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

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