PATIENT SERVICE REPRESENTATIVE

St. Joseph Hospital; Lewiston (ME); On-site; USD 23,000 - 32,000; Full time

Job summary

The Covenant Health Ministry seeks a Patient Service Representative to act as the ambassador and primary contact for practices and patients in our community. You will collect payments, schedule appointments, gather demographics and insurance, and coordinate ancillary services to support patient care.

You will model AIDET behaviors, maintain licenses, and contribute to a welcoming environment while ensuring accurate information exchange between patients and providers.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of one-year direct experience preferred.
• Strong interpersonal and customer relation skills.
• Excellent verbal and written communication skills.
• Strong computer and telephone skills.
• English language proficiency required.

Responsibilities

• Serve as primary contact for patients and providers.
• Coordinate ancillary services for patient care.
• Ask for and collect payments at the time of service.
• Promote Covenant Health values and mission.
• Schedule and manage patient appointments to optimize flow and customer service.
• Maintain licenses, certifications, and complete annual compliance courses.
• Assist students and contribute to creating a welcoming environment.
• Other duties as assigned.

Skills

Interpersonal skills

Communication skills

Computer skills

English literacy

Education

High school diploma or GED

Associate degree preferred

Job description

Job Summary:

The Patient Service Representative is an ambassador and point of contact for practices and patients in our community. This position serves as the primary point of contact for patients, acting as an information conduit between patient and provider practices and coordinating ancillary services associated with patient health care needs.

Essential Duties and Responsibilities

• Supports and promotes the mission and values of Covenant Health Ministry.
• Ask for and collect payment due at the time of service up to and including duties such as running estimates, copay collection, co-insurance collection, and past due amount collection.
• Models AIDET behaviors.
• Welcomes patients, inquires to understand the reason for visit, and gathers demographics and insurance information.
• Communicates process and timeline, announces patient to nurse/MA, and follows up as needed.
• Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service.
• Schedules appointments according to patient preference
• Gather enough information to determine the priority of the visit and schedule the appropriate length of time.
• Call patients at least 48 hours in advance of appointment as a courtesy reminder
• Maintains required licenses, certifications, and competencies, and completes annual compliance courses on time.
• Supporting student learning is a shared responsibility. Every team member is expected to contribute to creating a welcoming environment and to actively assist students in their educational experience, regardless of their specific role.
• Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Strong interpersonal and customer relation skills.
• Strong verbal and written communication skills.
• Strong computer and telephone skills.
• The ability to speak, read, write, and understand written instructions in English is required.

Education and Experience

• High school diploma or GED required; associate degree preferred.
• Minimum of one-year, direct experience preferred.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

• Compassion

  We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

• Integrity

  We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

• Collaboration

  We work in partnership, dialogue and shared purpose to create healthy communities.

• Excellence

  We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

$16.89 - $23.25

Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.