Patient Service Representative

Forefront Dermatology; Knightdale (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology is seeking a Patient Service Representative for their Knightdale, NC clinic. The role entails managing the patient check-in process, handling insurance information, and maintaining medical records.

Ideal candidates will have prior medical office experience and possess excellent customer service skills. Join us to make an impact every day in a supportive work environment.

Qualifications

• 1+ years of recent medical office experience or in a similar capacity is preferred.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Schedules follow-up appointments as needed.

Skills

Customer service

Communication

Organizational skills

Basic computer functions

Education

High school diploma or equivalent

Job description

Come join our team! We have an immediate need for a Patient Service Representative in our Knightdale, NC clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

Summary

The Patient Service Representative is responsible for the patient check‑in process, updating computer patient personal information and insurance information, handling a multi‑line phone system, medical records filing and maintenance, and collection of co‑pays and cash payments.

Benefits

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long term disability (full‑time only)
• Access to voluntary short term disability insurance (full‑time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Responsibilities

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, cancelled and no‑show appointments throughout the day
• Schedules follow‑up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Qualifications

• High school diploma or equivalent is required
• 1+ years of recent medical office experience or in a similar capacity is preferred
• Proficient in basic computer functions
• Ability to learn new software quickly
• Must possess excellent customer service, communication and organizational skills
• Ability to operate standard office equipment
• Ability to type a minimum of 40 wpm is preferred
• Must possess attention to detail
• Ability to multi‑task, prioritize appropriately, and work well both individually and as part of a team
• Ability to respond positively to constructive feedback and direction from supervisors
• Must demonstrate professional appearance and manner at all times
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
• Ability to maintain confidentiality of information

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.