Patient Service Representative

Jobtailor; Irvine (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Breg is seeking a detail-oriented professional to educate clinicians on orthotic bracing options and to manage patient fittings and related documentation. You will ensure accurate inventory handling and timely billing support while maintaining HIPAA compliance and high-quality patient service.

Responsibilities include inventory reconciliation, claims processing, and collaboration with Sales, Field Operations, and the Billing Office. Prior experience in DME or orthotics is preferred.

Qualifications

• Associates degree in a healthcare-related field, or equivalent combination of education and hands-on orthotics experience.
• Certification/licensure such as ABC CFo, BOC, Athletic Training licensure, or Orthopaedic Technologist Certification preferred.
• Familiarity with workflows in orthopedic clinics or physician offices helpful.
• Knowledge of orthopedic bracing and supply products and related utilization procedures.
• Computer proficiency with web, MS Office, and Teams; ability to learn new software.

Responsibilities

• Educates physicians and staff on Breg orthopedic bracing and supply programs.
• Demonstrates and maintains competency in fitting and use of Breg products.
• Accurately fits patients and provides usage instructions and outcomes to patients and HCPs.
• Delivers exceptional patient service and timely follow-up.
• Manages product logistics, inventory transfers, and reconciliations.
• Supports order fulfillment and ensures documentation is complete and accurate.
• Maintains compliant displays, storage, and inventory spaces.
• Provides onsite support for recalls, audits, and field communications.
• Prepares reports for management and analyzes data for trends and improvements.
• Ensures HIPAA and FDA compliance in all activities.
• Collaborates with internal teams to resolve issues and improve service efficiency.
• Maintains professionalism and privacy in all interactions.
• Promotes company culture using established tools.

Skills

Orthotic Fitting

Inventory Reconciliation

Claims Processing

Data Analysis

Product Logistics

Education

Associates degree in Healthcare

Tools

Power BI

Breg Vision

Breg Claims System

Microsoft Outlook

Microsoft Excel

Job description

• Educates physicians and clinical staff on Breg's orthopedic bracing and supply program, serving as a resource on product options, equipment use, and specialized applications.
• Demonstrates and maintains competency in the fitting and use of Breg products in alignment with training requirements, clinical guidelines, and company standards.
• Accurately measures and fits patients with orthopedic soft goods and functional bracing, providing clear instructions on proper use and care and communicating expected outcomes to both patients and healthcare providers (HCPs).
• Delivers exceptional patient service and timely follow-up in accordance with company policies, procedures and management expectations.
• Coordinates orthopedic bracing product logistics and replenishment, proactively maintaining inventory levels at assigned accounts and managing inventory transfers and reconciliation activities.
• Proactively reduces stagnant inventory by removing and processing expired, damaged, or unsellable products in accordance with company policy.
• Delivers comprehensive inventory management support to customers, including ordering and returning product, and providing ongoing communication and timely updates regarding estimated delivery.
• Supports order fulfillment activities and ensures all documentation is complete and accurate for each account.
• Ensures product displays, storage areas, and inventory spaces meet Breg's operational standards.
• Provides onsite support for product recalls, audits, and/or field communication initiatives.
• Ensures all required inventory counts are completed on time and accurately, supporting inventory reconciliation and compliance efforts.
• Prepares, compiles, and submits insurance billing documentation in compliance with established internal standards and submission requirements, ensuring all documentation is complete, accurate, and submitted within required timelines.
• Reviews and works pending claims by retrieving required missing information from customers, identifying and escalating trends in documentation deficiencies, and utilizing systems such as Power BI, Breg Vision, and the Breg Claims System (BCS) to support daily operations and improve billing outcomes.
• In coordination with the Breg Billing Office (BBO), obtains pre-authorization for workers Compensation and Commercial insurance patients, and collects required co-insurances, deductibles and cash-pay amounts as applicable.
• Coordinates with the internal departments to collect, track, and maintain documentation on claim denials and claims requiring additional information.
• Adheres to all Breg policies, standard operating procedures (SOPs), and applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.
• Collaborates with internal teams (e.g., Solution Team, Sales, Field Operations) to resolve account issues and enhance service efficiency.
• Demonstrates a high level of professionalism, privacy, and accuracy in all interactions and activities.
• Prepares daily, weekly and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.

Requirements

• Associates degree in a Healthcare-related field, completion of an approved healthcare certification or certificate program, or equivalent combination of relevant education and hands on experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care required.
• Holds and maintains applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, Orthopaedic Technologist Certification, preferred.
• Familiarity with standard workflows and procedures in orthopedic clinics or physician offices preferred.
• Knowledge of orthopedic bracing and supply products as well as the applicable procedures for utilization preferred.
• Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, PowerPoint, and Teams capabilities.
• Technical competence includes the ability to learn new software and systems.

Core Competencies

Demonstrates expertise in orthopedic bracing and supply management, including patient fitting, inventory control, and compliance with healthcare regulations. Proficient in utilizing software systems for billing and documentation while delivering exceptional patient service and support.

Highest-signal resume keywords

• Orthopedic Bracing Knowledge
• Inventory Management
• Patient Fitting and Care
• Healthcare Compliance
• Insurance Billing Documentation

ATS Optimization Keywords

Hard Skills

• Orthotic Fitting
• Inventory Reconciliation
• Claims Processing
• Data Analysis
• Product Logistics

Soft Skills

• Exceptional Patient Service
• Professionalism
• Communication
• Collaboration
• Problem-Solving

Certifications & Qualifications

• American Board Certification (ABC) Certified Fitter-Orthotics (CFo)
• Board of Certification (BOC)
• Athletic Training Licensure
• Orthopaedic Technologist Certification

Industry Keywords

• Durable Medical Equipment (DME)
• Healthcare Regulations
• Health Insurance Portability and Accountability Act (HIPAA)
• Food and Drug Administration (FDA)
• Orthopedic Clinics

Tools & Technologies

• Power BI
• Breg Vision
• Breg Claims System
• Microsoft Outlook
• Microsoft Excel