Field Service Supervisor

Jobtailor

Dallas (TX)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Breg, a leader in patient care and orthopedic bracing, seeks a hands-on Operations Manager to supervise and develop a field-based team of FSRs and PSRs, ensuring compliance with Breg standards and delivering high‑quality service across multiple sites.

You will conduct field observations, manage staffing, drive performance via KPIs, and lead onboarding and training programs, focusing on continuous improvement and keeping moving forward.

Qualifications

Hands-on experience in orthotics, athletic training, sports medicine, DME, or patient care.
Minimum of 5 years of hands-on field experience.
Minimum of 1 year leading teams across locations and time zones.
Minimum of 2 years with standard workflows in orthopedic clinics or physician offices.
Certifications: ABC CFo, BOC, Athletic Training licensure, Orthopaedic Technologist Certification.
Experience in Durable Medical Equipment (DME) required.
Proficient in orthopedic bracing and supply products and procedures.
Competent with MS Office and Teams; able to learn new systems.
Passion for innovation and keeping Moving Forward.

Responsibilities

Supervise and develop a team ensuring compliance with patient care standards.
Conduct field ride-alongs and visits to observe workflow and performance.
Manage scheduling and staffing for FSRs and PSRs across sites and time zones.
Monitor productivity, quality, and compliance via reports and audits.
Support recruiting, onboarding, training, and performance management.
Create onboarding plans and update training programs.
Hold regular one-on-ones to communicate updates and needs.
Lead team meetings using scorecards and KPI reporting to drive improvements.
Handle administrative tasks related to timekeeping, pay, policies.

Skills

Team Leadership

DME Experience

Orthotics

Clinical Compliance

Training Development

Scheduling Management

Mentoring

Communication

Problem Solving

Technical Competence

Education

Associate’s degree in healthcare

Experience may substitute for education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

Supervise, mentor, and develop a team, ensuring compliance, adherence to Breg standards for patient care, documentation accuracy, and operational processes.
Conduct regular field ride‑alongs and site visits to observe workflow, technical proficiency and effectiveness, provide constructive feedback, and identify opportunities for performance improvement.
Manage daily scheduling and staffing coverage for FSRs and PSRs, ensuring all customer sites and service routes are properly staffed during and after business hours and that clinical coverage aligns with key performance indicators (KPIs), service standards, and clinical protocols for orthopedic bracing fittings.
Monitor team productivity, quality, and compliance through reports, audits, and field evaluations, implementing corrective actions when needed.
Support the recruiting, hiring, onboarding, training, development, and performance management of FSRs and PSRs, ensuring team members maintain required competencies and certifications while addressing performance issues proactively and effectively.
Create onboarding plans and continuously evaluates training programs to ensure content is up‑to‑date, comprehensive, and supports employee readiness and long‑term success.
Conduct regular one‑on‑ones with direct reports to communicate updates, reinforce expectations, and address employee needs.
Lead regular team meetings and territory performance calls utilizing scorecards and reporting tools to identify operational opportunities, drive improvements, and escape concerns to leadership.
Perform administrative tasks associated with timekeeping, pay, performance, policy administration and other matters related to employment.

Requirements

Associate’s degree in a healthcare‑related field required.
Experience may be considered in lieu of education.
Minimum of 5 years of experience with hands‑on experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care required.
Minimum of 1 year of experience leading and/or managing teams in a field‑based, clinical, operational, or healthcare environment, including remote and in‑office staff across multiple locations and time zones.
Minimum of 2 years of experience with standard workflows and procedures in orthopedic clinics or physician offices required.
Holds and maintains applicable certification or licensure such as American Board Certification (ABC) Certified Fitter‑orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, Orthopaedic Technologist Certification, required.
Previous experience in Durable Medical Equipment (DME) required.
Proficient in orthopedic bracing and supply products, as well as the applicable procedures for utilization, required.
Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, PowerPoint, and Teams capabilities.
Technical competence includes the ability to learn new software and systems.
A passion for innovation and a commitment to Breg’s mission to Keep Moving Forward.

Core Competencies

Demonstrates expertise in team leadership, operational management, and compliance within healthcare settings, particularly in orthopedic bracing and patient care. Proficient in training, performance management, and utilizing data‑driven insights to enhance team productivity and service quality.

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