Patient Service Representative

The US Oncology Network; Elgin (IL); On-site; USD 51,577,000 - 57,859,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Health Savings Account

Generous PTO

Wellness perks

Job summary

Illinois Cancer Specialists, affiliated with The US Oncology Network, seeks a Patient Services Representative in Elgin, IL. The role handles patient calls, scheduling, and front-desk duties in a busy medical office.

The position requires a High School Diploma and preferably 1 year of medical office experience, with strong patient communication and confidentiality standards. Competitive benefits accompany full-time hours.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year medical office experience preferred.
• Must adhere to HIPAA guidelines/regulations.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls, assess patient needs, and take messages with accurate information.
• Schedule appointments and coordinate with clinical staff.
• Ensure insurance, demographic, and eligibility data are in the system.
• Schedule infusion room appointments and document MD orders.
• Submit electronic tasks for pre-authorization and referrals.
• Provide patients with appointment details and directions; update physician schedules.
• Provide coverage for coworkers during vacations/illness and ensure excellent customer service.
• Maintain and file faxes and related documents; support other departments as needed.

Skills

Customer service

Empathy

Communication

HIPAA compliance

Medical terminology

Microsoft Office

EMR knowledge

Oncology experience

Multitasking

Team collaboration

Education

High School Diploma

Tools

EMR systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

$18-$20 per Hour

Benefits Include:Medical, Dental and Vision Coverage; 401(k); Healthcare Savings Account; Generous PTO Package; Health and Wellness Perks Program
Working under general supervision, performs general medical office functions including but not limited to communicating with patients in a friendly and courteous manner. Excellent customer service and empathy is a must.

Overview
Patient Services Representative
Full-Time
Elgin, IL
$18-$20 per Hour
Benefits Include:Medical, Dental and Vision Coverage; 401(k); Healthcare Savings Account; Generous PTO Package; Health and Wellness Perks Program
Working under general supervision, performs general medical office functions including but not limited to communicating with patients in a friendly and courteous manner. Excellent customer service and empathy is a must.

Responsibilities

• Answers incoming calls and asks appropriate questions to assess patients’ needs. Taking efficient messages with proper information. Obtains, receives and documents accurate and thorough information when taking messages or redirects calls appropriately. Schedules appointments as applicable.
• Works closely with clinical staff.
• Establish good communication with other departments, team members, other physician offices, hospitals, or patients in response to requests for information, follow up, or problem solving as needed.
• Ensures all insurance, demographic and eligibility information is in the system.
• Schedule appointments for the infusion room.
• Order entry as ordered by MD.
• Submits electronic tasks for pre-authorization of services and/or referrals.
• Schedules new treatments as directed by supervisor.
• Provides patients with appointment details such as time, location, directions, and instructions. Maintains and updates physician schedules ensuring patients are scheduled property. Works in conjunction with the nurses/P.A to accommodate scheduling requests.
• Provides coverage for other coworkers for vacation and illness.
• Provides excellent customer service to patients and families. Demonstrates compassion and empathy.
• Monitors the receipt and indexing of faxes received, scans documents as needed. Sends faxes as ordered.
• Other duties as assigned or requested.

Qualifications

• High School Diploma or equivalent required. Minimum 1year medical office experience highly desired.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Ability to handle and prioritize work in a fast-paced environment and be able to multitask.

Competencies Needed

• Knowledge of medical terminology.
• Previous knowledge of Electronic Medical Records highly desired.
• Previous Oncology experience highly desired.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) highly desired.
• Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services to patients, families as well as physicians and other staff members.

About Illinois Cancer Specialists

Illinois Cancer Specialists (ICS) is dedicated to providing convenient, compassionate leading-edge cancer
care to patients in Chicago and the surrounding areas. With more than 30 years in practice and over 400
years of combined physician experience,ICS is changing the forefront of patient care. Our dedicated and
highly-skilled physicians and staff, who specialize in caring for patients with cancer and blood disorders,
provide unparalleled access to the most innovative, advanced therapies and latest technologies
throughout Chicago and the surrounding areas. With more than 20 board certified physicians,ICS offers
convenient, compassionate care in ten locations. For more information about Illinois Cancer Specialists
visit www.illinoiscancerspecialists.com. Illinois Cancer Specialists is united in healing with The US Oncology Network, one of the nation’s largest
networks of integrated, community-based oncology practices dedicated to advancing high-quality,
evidence-based cancer care. As an affiliate of The US Oncology Network, IC... For more information, visit www.usoncology.com.