Patient Service Representative

Hmixray; City of Rochester (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

Hmixray is seeking a Patient Service Representative to greet and register patients, verify insurance, collect payments, and coordinate with back-office staff to ensure smooth care delivery in a healthcare setting.

The role requires strong communication and multitasking abilities, plus familiarity with medical terminology and radiology office procedures. You will work in a fast-paced environment, upholding patient privacy and professional conduct.

Qualifications

• High School Diploma or GED.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure complete documentation.
• Collect and log co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation on preparatory and safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient health information and on-site medications per policy and law.
• Maintain professional behavior toward patients and coworkers and respect patient boundaries.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer:

• Comprehensive Medical, Dental and Vision coverages
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family

Pay Range: $16.50-$21.50 per hour