Patient Service Representative

Family Health Centers of San Diego; Chula Vista (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Family Health Centers of San Diego in California seeks a detail-oriented Administrative/Clerical Support staff member to manage patient check-in/out, collect payments, and screen for financial assistance. The role emphasizes accurate EHR entry, scheduling, referrals, and responsive customer service.

Qualifications include 1–3 years in admin or customer service, High School diploma, healthcare exposure preferred, and bilingual English/Spanish is a plus.

Qualifications

• 1–3 years in administrative/clerical support or customer service.
• Healthcare environment experience preferred.
• Able to multi-task, stay flexible, ensure accuracy in a fast-paced setting.
• Proficient with computer systems for entering data, scheduling, and EMR access.
• Knowledge of cashiering to record payments and cash receipts.
• Strong written and verbal communication with diverse patients.
• Bilingual in English/Spanish preferred; maintain confidentiality.

Responsibilities

• Manage patient check-in and check-out with ID verification and data updates.
• Collect co-pays and payments per coverage, including self-pay patients.
• Screen for eligibility and financial assistance; recall notices.
• Process referrals and authorizations for specialty services.
• Enter patient information into the EHR accurately and timely.
• Schedule appointments; make reminder/recall calls to patients.
• Handle billing inquiries; escalate issues when needed.
• Perform clerical duties and other tasks as assigned.

Skills

Customer service

Multi-tasking

Communication

Bilingual English/Spanish

Confidentiality

Teamwork

Adaptability

Education

High School diploma or GED

Medical Assistant certification preferred

Tools

Electronic Medical Record system

Job description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.Job RolesEffectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.Follow policies and procedures in collecting and handling cash.Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.Confirm, request, and process referrals and authorizations for specialty services.Contact patients to schedule appointments and make reminder/recall notifications.Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed.Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.Perform other duties as assigned.Education/Certifications/Licenses/RegistrationsHigh School diploma or GED equivalent required.Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.Experience/Specialized skills (including Language)1 – 3 years of experience related to administrative/clerical support, or customer service required.Experience in a healthcare environment preferred.Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.Ability to work both in a team-based environment and independently.Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.Knowledge of cashiering functions with the ability to record payments and cash received.Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.Possess a basic understanding of medical terminology and procedures preferred.Ability to maintain confidentiality.Ability to listen well in devoting attention to patients and medical professionals.Bilingual in English/Spanish preferred.Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.We are excited to share that the salary range for this position is:$25.00 - $29.12Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.