Patient Service Representative

New England Baptist Hospital; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Service Representative to join our surgical practice team at our facility. The role focuses on front desk duties, patient greeting, co-pay collection, appointment scheduling, and ensuring proper referrals.

The position requires a high school diploma or equivalent, with preferred proficiency in computer systems and medical terminology. Billing and documentation responsibilities accompany daily operations in a dynamic healthcare environment.

Qualifications

• High School Diploma or equivalent is required.
• Proficiency with computers and medical terminology preferred.

Responsibilities

• Provide medical and surgical office front desk support to Surgical practice.
• Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record.
• Escort patient to exam room for provider during clinic.
• Schedule appointments, ancillary testing and surgery.
• Request prior authorizations for medical procedures/diagnostic exams and surgery.
• Refer medical questions to appropriate sources (Physician, Manager, or Director).
• Prepare end of day cash/copay reports.
• Submit billing to our billing vendor with appropriate supporting documentation.
• Respond to billing companies requests for documentation or clarification of charges.
• Participate in special projects as identified by the Physician, Manager or Director.

Skills

Computer proficiency

Medical terminology

Education

High School Diploma or equivalent

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

PATIENT SERVICE REP

Job Description: Essential Functions

• Provide medical and surgical office front desk support to Surgical practice.
• Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record.
• Escort patient to exam room for provider during clinic.
• Schedule appointments, ancillary testing and surgery.
• Request prior authorizations for medical procedures/diagnostic exams and surgery.
• Refer medical questions to appropriate sources (Physician, Manager, or Director).
• Prepare end of day cash/copay reports.
• Submit billing to our billing vendor with appropriate supporting documentation.
• Respond to billing companies requests for documentation or clarification of charges.
• Participate in special projects as identified by the Physician, Manager or Director.

Minimum Requirements

• High School Diploma or equivalent
• Proficiency with computers and medical terminology preferred

Pay Range

Pay Range: $19.52 - $26.28

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting your patients, we take care of you.