Patient Service Representative

Jane Pauley Community Health Center; Anderson (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer contribution

Paid time off

Job summary

Jane Pauley Community Health Center is seeking a Patient Service Representative to be the first point of contact for patients, both in person and by phone. You will gather information for scheduling and registration and ensure accurate data entry into the EHR.

This remote-supported role supports Warren Township school-based providers while serving Indiana communities.

Qualifications

• Customer service excellence and effective communication with patients and families.
• Familiarity with medical office procedures and healthcare terminology.
• Experience in ambulatory healthcare settings preferred.
• Proficient use of Microsoft Office and basic computer skills.

Responsibilities

• Greet and assist patients in person and by phone with warm, professional communication.
• Schedule patient appointments and manage registration in the EHR.
• Verify insurance and collect necessary demographic and financial information.
• Collect co-pays and handle payments per JPCHC policy.
• Assist with medical record requests and patient correspondence.

Skills

Customer service

Communication

Microsoft Office

Ambulatory healthcare

Medical office practices

Phone etiquette

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Word Processing

Excel

Job description

Behavioral Health

• Anderson 1210B


• Anderson, Indiana, United States

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

The Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into Electronic Health Record (EHR). This role will support Warren Township school-based providers remotely.

Essential Duties and Responsibilities

• Demonstrates exceptional customer service and communicates effectively with patients and patients’ families.


• Schedules patient appointments.


• Interacts with patients in a friendly respectful manner.


• Determines information needed for patient registration and provides appropriate documentation.


• Determines and verifies insurance status and/or patient’s eligibility for financial assistance programs and collects appropriate documentation from patients and patients’ family.


• Collects patient co-payments and practices proper money handling as defined by JPCHC standards.


• Answers telephone calls by third ring and text messages within one hour.


• Transfer calls appropriately.


• Assists with medical record requests.


• Prepares and mails patient correspondence as directed.


• Responds to messages left within one business day.


• Responsible for neatness and appearance of the patient waiting area.


• Participates in all departmental and organizational meetings.


• All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Knowledge of medical office practices


• Excellent written and oral communication


• Two years of experience in an ambulatory healthcare setting


• High school diploma or GED

Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Word and Excel), Electronic Medical and Health records, and other applications.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities


• Robust benefits package (medical, dental, vision) designed to support you and your family


• Generous PTO because we believe caring for others starts with caring for yourself


• 401(k) with employer contribution to help you plan for what’s ahead


• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!