Patient Service Rep Upper Extremity, FT, Days

Davita Inc.; Lexington (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare organization seeks a dedicated individual for Physician Practice front office management. The role encompasses managing patient registration and billing, as well as providing excellent patient support and assistance with insurance. The ideal candidate will contribute to improving patient experiences and operational efficiency within the Orthopedics department.

Qualifications

• Experience in patient registration and billing required.
• Must have good communication skills to assist patients.
• Familiarity with insurance processes and record management preferred.

Responsibilities

• Accurate patient registration and billing processes.
• Assist patients with insurance questions and forms.
• Manage appointment schedules and patient records.

Skills

Patient Registration

Billing Management

Insurance Processing

Customer Service

Record Management

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Incumbents are responsible for aspects of Physician Practice front office management and operation as assigned. May be responsible for some or all front office functions as detailed below.

Job Description

Accountabilities

1. Patient Registration and Billing: Responsible for complete and accurate patient registration, pre-certification, charge capture, and diagnosis coding. Posts payments, balances accounts, and enforces financial agreements. Manages billing processes, files insurance claims, and assists patients with forms. Handles unpaid accounts and collections. (20%)
2. Patient Liaison and Front Office Support: Greets patients, verifies insurance, updates information, assists with ambulatory difficulties, manages appointment schedules, and provides phone support. Oversees waiting area, coordinates patient movement, and manages patient charts. (20%)
3. Insurance and Pre-Certification Assistance: Assists patients with insurance questions, processes benefits, and follows up with insurance companies to ensure coverage and payment. Maintains records of patient accounts and insurance documentation. (20%)
4. Outpatient Billing and Record Management: Gathers charge information, codes procedures, processes billing, manages patient charts, and maintains medical records according to policies. (20%)
5. Payments and Collections: Collects payments, reviews accounts for timely payment, contacts patients for collections, and establishes payment plans. Participates in educational activities and maintains confidentiality. (20%)

Work Shift: Day (United States of America)

Location: 104 Saluda Pointe Dr Lexington

Facility: 3425 Orthopedics Upper Extremity

Department: 34251000 Orthopedics Upper Extremity-Practice Operations

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