Patient Service Rep-PRN Intrnl Med Care-Carmel Pav IMC

Community Health Network Inc.; Carmel (IN); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to enhance the patient experience. This role is pivotal in providing exceptional service, ensuring patients feel welcomed and cared for from the moment they arrive. Responsibilities include managing patient check-ins, coordinating appointments, and utilizing electronic medical records to maintain accurate patient information. Join a compassionate team that values collaboration and empathy, and contribute to a healthcare environment that prioritizes community well-being. If you thrive in fast-paced settings and possess strong communication skills, this opportunity could be the perfect fit for you.

Qualifications

• 1 year of experience in healthcare or 2 years in customer service.
• Knowledge of medical terminology is preferred.

Responsibilities

• Check patients in for appointments and collect payments.
• Answer telephones, schedule appointments, and coordinate referrals.

Skills

Listening Skills

Communication Skills

Attention to Detail

Organization Skills

Multi-tasking

Judgment for Confidentiality

Education

High School Diploma or GED

Tools

Electronic Medical Records

Excel

Word

Email

Web-based Applications

Job description

This role is PRN, hours are typically 8a-5p, and could be scheduled Monday-Friday, based upon needs of practices that are supported.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Service Representative works in conjunction with providers and clinical staff to take care of patients’ administrative needs. This position is vital to giving the patient the “Patient’s First” service and treatment they deserve as soon as they walk into our facility. This role is responsible for checking patients in for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, checking patients out, coordinating referrals, and checking insurance eligibility. This position utilizes our electronic medical record system to verify and update patient demographic information, as well as, posting and balancing of payments collected.

Exceptional Skills and Qualifications

Applicants for this position must have strong listening and communication skills and work well under pressure in a fast-paced environment. The applicant must be able to multi-task, have attention to detail, strong organization skills, and be a team player. Applicants must demonstrate good judgement for maintaining confidentiality.

1. High school diploma or GED equivalent is required.
2. 1 year of experience in a healthcare environment or a minimum of 2 years of customer service experience.
3. Knowledge of medical terminology is preferred.
4. Experience with electronic medical records is preferred.
5. Strong computer skills including experience with Intranet and Internet usage, Excel, Word, email, and web-based applications.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.