Patient Service Rep Oncology Infusion Full time

Northwestern Medicine; Oakbrook Terrace (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to schedule infusion appointments and coordinate with nurses and physicians to support patient care. The role emphasizes strong communication with patients and healthcare teams in a fast-paced setting.

You will handle check‑in/out duties, assist with payments, and contribute to a smooth patient experience while upholding the organization’s standards and ethics.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.
• Bachelor’s degree preferred.
• Bilingual abilities preferred.

Responsibilities

• Schedule infusion appointments with clinical teams according to treatment plans and clinic availability.
• Coordinate with nurses and physicians to align schedules with patient care needs.
• Communicate effectively with patients and healthcare professionals.
• Manage multiple schedules and priorities with strong organizational skills.
• Check-in/out patients and handle related administrative tasks.
• Process payments and handle end-of-day cash reconciliation.

Skills

Customer service experience

Communication skills

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

The salary range for this position is $18.85 - $26.39 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world‑class care. Here, you’ll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you’ve been, and we support where you’re headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well‑Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well‑being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce‑led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

Key Responsibilities

• Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients’ treatment plans and clinic availability.
• Work directly with nurses and physicians to ensure that schedules are aligned with patient care needs, including the timely administration of treatments and any necessary follow‑up appointments.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
• Excellent organizational skills to manage multiple schedules and priorities efficiently.
• Ability to work in a fast‑paced environment with attention to detail.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit.
• Completes check‑in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co‑payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events.

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign‑on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.