Patient Service Rep III

Northern Light Eastern Maine Medical Center; Brewer (ME); On-site; USD 35,000 - 45,000; Part time

Job summary

A leading healthcare provider in Brewer is seeking a Patient Service Representative III. This role involves patient intake, scheduling appointments, and supporting practice operations. The ideal candidate will have strong communication skills and a commitment to excellent customer service.

Qualifications

• Higher competency and experience than PSR II.
• Mentors new staff and assists with training.

Responsibilities

• Communicate effectively and courteously with patients, staff, and physicians.
• Handle patient check-in, insurance verification, and appointment scheduling.
• Provide excellent customer service and respond promptly to communications.

Skills

Communication

Customer Service

Integrity

Respect

Accountability

Compassion

Education

High School Diploma or GED

Job description

Northern Light Eastern Maine Medical Center

Department: Radiation Oncology

Position is located: Lafayette Building

Work Type: PRN

Hours Per Week: Variable

Work Schedule: Variable

Summary:

The Patient Service Representative III is a supporting position responsible for activities related to patient intake and care. It includes duties such as greeting patients, verifying insurance, scheduling appointments, answering phones, processing referrals, collecting payments, and supporting practice operations. The role requires higher competency and experience than PSR II, with independence in coordinating patient appointments and handling practice challenges. The PSR III also mentors new staff and may assist with training and other duties as assigned.

Responsibilities:

• Communicate effectively and courteously with patients, staff, and physicians
• Handle patient check-in, insurance verification, appointment scheduling, and documentation
• Assist with training support staff and cover other support roles as needed
• Provide excellent customer service and respond promptly to communications
• Participate in meetings, safety drills, and practice projects
• Ensure compliance with policies and maintain accurate documentation
• Perform duties related to billing, collections, and revenue reporting
• Support safety and quality initiatives within the practice

Other Information:

Competencies and Skills: Integrity, respect, accountability, and compassion.

Education: High School Diploma or GED required.

Working Conditions: Potential exposure to aggressive individuals, prolonged sitting, standing, walking, lifting 20-30 pounds, and computer work.