PATIENT SERVICE REP II

Covenant Health; Louisville (TN); Presencial; USD 32 000 - 44 000; Tempo integral

Resumo da oferta

Covenant Health's Covenant Medical Group in Tennessee seeks a Patient Service Representative for Pellissippi Primary Care. You will handle front-desk checkout, collect encounter forms, and balance daily cash in a team-based environment.

The role requires working knowledge of clinic scheduling, billing entry, and insurance familiarity, with an emphasis on accuracy and patient-centered service. HS diploma or GED preferred with relevant experience.

Qualificações

• One year of medical office experience or three years of total customer-facing experience.
• Familiarity with clinic appointment scheduling, billing data entry, and CPT/ICD coding is a plus.

Responsabilidades

• Provide administrative coverage for patient service functions at checkout.
• Collect and process encounter form data and outstanding balances.
• Balance daily work and computer end of day and assist on calls as needed.
• Schedule return visits and end-of-day procedures, and support billing
• Collaborate with patients, physicians, and care team members.

Conhecimentos

Customer service

Phone support

Data entry

Billing knowledge

Appointment scheduling

Formação académica

HS diploma or GED

Descrição da oferta de emprego

Patient Service Representative, Pellissippi Primary Care

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Position Summary

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement

None