Patient Service Rep I

Axia Women's Health; Willistown Township (PA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Full benefits from start

401(k) with employer match

Generous PTO

Insurance options: medical, dental, HS

Job summary

Axia Women’s Health is seeking a Patient Services Representative (PSR) for the Paoli and Strafford care centers. You will greet patients, schedule appointments, collect copayments, verify insurance eligibility, and support front-desk operations with a focus on service quality.

The role requires a high school diploma; prior medical receptionist experience is preferred but not required. The position offers full-time hours, benefits, and opportunities to collaborate across multiple Axia locations.

Qualifications

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Notify appropriate personnel to escort patients to the exam room.
• Route phone calls and manage messages from the answering service.
• Register new or existing patients and activate patient files.
• Collect copayments and verify insurance eligibility.
• Assist with scheduling patient appointments and follow-up visits.
• Maintain accurate documentation of patient encounters.
• Collaborate with clinical staff to ensure efficient practice operations.
• Adhere to SOPs and HIPAA/OSHA policies.
• Contribute to quality improvement initiatives.
• Support team meetings and the organization’s mission.

Skills

Customer service

Multitasking

Compassionate

Time management

Team player

Adaptable

Flexible schedule

Education

High School diploma or equivalent

Job description

Description

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Job Details

Description

At Axia Women’s Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Patient Services Representative (PSR) at Main Line OB/GYN to cover in our Paoli, PA & Strafford, PA care centers.

Office hours : 730a-430p with current shift at M-F 830a-5p; Subject to change based on care center needs; Evenings are covered but may need - 630p / 8a-430p / 8a-3p

Location: The practice has 4 offices in Strafford, Paoli (primary focus); additional locations as needed Exton and Collegeville

Patient Service Representative

The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

Essential Functions

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to care center's needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
• Other duties as assigned.

Supervisory Responsibilities

• N/A

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience And Education

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Full Time Benefits Summary

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• Immediate 401(k) contribution option with employer match after one year.
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law

Pay or shift range: $16 USD to $21 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.