Patient Service Rep - Health Psychology

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 22,000 - 28,000; Full time

Job summary

University of Missouri - Columbia's Department of Health Psychology seeks a Patient Service Representative to handle front desk operations, scheduling, patient check-ins/outs, and insurance preauthorizations in the adult neuropsychology and health psychology clinics. The role requires using IDX/GE and office software, maintaining patient records, and responding to inquiries.

Shift is Mon-Fri, 7:45am–4:45pm; a high school diploma and 6 months of experience are required, with a Bachelor's degree

Qualifications

• High school diploma or equivalent.
• Six months of frontline customer service/guest relations experience.
• Bachelor's degree preferred.
• Healthcare setting experience preferred.
• Familiarity with medical terminology advantageous.

Responsibilities

• Manage patient check-in/out, scheduling, cancellations, and no-show handling for the adult neuropsychology and health psychology clinics (five clinicians).
• Use IDX/GE, RevenueCycle, PowerChart, Microsoft Office, Teams, Zoom, and related software.
• Maintain courteous, professional conduct per UMHC Culture of Yes.
• Answer phone calls and route to appropriate party.
• Prepare and ensure completeness of patient records and insurance preauthorizations as needed.
• Respond to inquiries via phone, email, or in person following policies.
• Maintain office and lab supply inventories and place procurement orders.
• Keep waiting area and clinic rooms tidy and organized.
• Provide administrative support for 6 faculty members; perform other clerical duties as assigned.

Skills

Customer service

Appointment scheduling

Front desk/guest services

Phone etiquette

Medical terminology

Education

High school diploma

Bachelor's degree

Tools

IDX/GE

RevenueCycle

PowerChart

Microsoft Office

Microsoft Teams

Zoom

Job description

Job Description

This position is front line staff in the adult neuropsychology and health psychology clinics. Duties include: customer service, scheduling patients, arriving patients, arranging return visits, building schedules, updating patient demographics, confirming insurance, completing preauthorizations, requesting medical records, working with patients, families and/or staff in handling and resolving problems that may occur during the course of a visit.

Hiring Department

Patient Service Representative

Department of Health Psychology

College of Health Sciences

University of Missouri - Columbia

Job Responsibilities

• Manage patient check-in, check-out, scheduling, cancelling, and no-showing appointments for the adult neuropsychology and health psychology clinics (five clinicians total).
• Effectively utilize computer applications such as IDX/GE, RevenueCycle, PowerChart, Microsoft Office applications, Microsoft Teams, Zoom, etc.
• Remain courteous and respectful with patients, co-workers, and outside contacts. Adhere to the UMHC Culture of Yes.
• Answer phone calls and route to appropriate party.
• Request, prepare, and ensure the completeness of the patient medical record while following compliance standards.
• Respond to routine inquiries from all outside agencies and referral sources by phone, email, and face-to-face visits in a professional and knowledgeable manner while adhering to departmental and University policies and procedures.
• Assist with completing insurance preauthorizations.
• Maintain inventory of office and lab supplies; prepare and place orders for supplies through the College of Health Sciences (CHS) procurement process.
• Maintain the general appearance of the waiting room, reception area, and clinic rooms; straighten magazines, chairs and other light furniture.
• Administrative Support for 6 faculty members.
• Perform other clerical duties as assigned in a competent and timely manner.
• Other duties as assigned

Shift

Monday – Friday

7:45am – 4:45pm

Minimum Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications

• Bachelor’s Degree
• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Anticipated Hiring Range

Anticipated Hiring Range: $15.81 - $20.37

Grade

PAT 4A

University Title

Patient Service Representative

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Other Information

At the Mizzou College of Health Sciences https://healthsciences.missouri.edu/about/, we work every day to improve the health and well-being of individuals and communities.

As the home of the most popular major on campus, we teach Mizzou students who care about health and are dedicated to serving others. In addition to learning in the classroom, our students spend more than 80,150 hours helping patients every year.

Our faculty are driven to solve real-world problems. They lead the way by conducting research that has power and purpose. From expanding the use of technology in health care to improving mental health and learning in schools, we are discovering ways to make life better for everyone.

Through clinics and community outreach programs, we provide vital services to members of our community and training for our students. We are proud to serve Missourians today while preparing the workforce of tomorrow.

Community Information

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.