Patient Service Rep FLOAT (PSR)

Aurora Health Care; Oshkosh (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Aurora Health Care, based in Wisconsin, is seeking a Patient Service Representative to support providers and patients in a fast-paced ambulatory care setting. You will help schedule appointments, answer questions about tests and procedures, and assist with billing and referrals, ensuring a smooth, patient-centered experience.

The role involves working with multiple departments in Oshkosh and Fond du Lac services, with shifts Monday–Friday, no holidays or weekends, and a focus on compassionate

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of related customer service experience is required.
• Experience handling difficult callers/customers/patients is preferred.

Responsibilities

• Provide efficient, high-quality service to patients and visitors at scheduling and information desks.
• Assist with scheduling, tests, billing questions, referrals and test results as needed.
• Support care teams by connecting patients with providers and ensuring a compassionate, patient-centered experience.

Skills

Customer service

Communication

Dealing with difficult customers

Education

High school diploma or GED

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of

• High school diploma or equivalent.
• One to two years related customer service experience

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

Hours vary Monday through Friday. 6:45am-5:15pm. No holidays. No weekends. May require some travel to Fond du Lac.

Will float to different departments in FDL & Oshkosh

Allergy, Infectious Disease, Pulmonology, Cardiology, Electrophysiology

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our primary care physicians at Aurora Family Medicine in Oshkosh, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 855 N. Westhaven Dr., Oshkosh, WI. When you’re looking for primary care close to home, visit us in Oshkosh, WI.

Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.