Patient Service Rep - Cardiac Clinic North

Community Health Network; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Network is seeking a Patient Service Representative in Indianapolis, IN. You will be responsible for ensuring exceptional service by checking patients in, scheduling appointments, and maintaining patient records. Strong communication and organizational skills are essential for this role.

The ideal candidate has a high school diploma and experience in healthcare or customer service. Knowledge of medical terminology and electronic medical records are preferred.

Qualifications

• Must have strong listening and communication skills.
• Experience working well under pressure in a fast-paced environment.
• Must demonstrate good judgement for maintaining confidentiality.

Responsibilities

• Check patients in for appointments and collect payments.
• Schedule appointments and coordinate referrals.
• Utilize electronic medical record systems to verify patient information.

Skills

Listening skills

Communication skills

Attention to detail

Organization skills

Team player

Education

High school diploma or GED equivalent

Tools

Electronic medical record systems

Excel

Word

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Service Representative works in conjunction with providers and clinical staff to take care of patients’ administrative needs. This position is vital to giving the patient the “Patient’s First” service and treatment they deserve as soon as they walk into our facility. This role is responsible for checking patients in for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, checking patients out, coordinating referrals, and checking insurance eligibility. This position utilizes our electronic medical record system to verify and update patient demographic information, as well as, posting and balancing of payments collected.

Exceptional Skills and Qualifications

Applicants for this position must have strong listening and communication skills and work well under pressure in a fast-paced environment. The applicant must be able to multi-task, have attention to detail, strong organization skills, and be a team player. Applicants must demonstrate good judgement for maintaining confidentiality.

• High school diploma or GED equivalent is required.
• 1 year of experience in a healthcare environment or a minimum of 2 years of customer service experience.
• Knowledge of medical terminology is preferred.
• Experience with electronic medical records is preferred.
• Strong computer skills including experience with Intranet and Internet usage, Excel, Word, email, and web-based applications.