Patient Service Rep 40D

Care New England; Providence (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Care New England is seeking a Patient Service Representative to support scheduling, front desk duties, and patient communications. You will update patient records, route referrals, and ensure smooth data flow to providers within a busy medical office.

The role requires an Associate's degree and two years of medical office experience, plus Epic experience and excellent English communication skills.

Qualifications

• Associate's Degree and two years experience in a medical office environment or equivalent combination of education and experience.
• Must have Epic experience along with strong interpersonal and communication skills and be proficient in the English language.

Responsibilities

• Assist in Scheduling patients, Checking patients in and out from their appointments, answering phones.
• Transcribe referrals for clients and communicate information to patients.
• Facilitate flow of data to providers and update patient information as needed.

Skills

Interpersonal communication

Phone etiquette

English proficiency

Education

Associate's degree

Tools

Epic

Job description

Job Summary

The Patient Service Representative assists in Scheduling patients, Checking patients in and out from their appointments, answering phones, transcribing referrals for clients, communicating information to patients and facilitating flow of data to providers. Updates patient information as needed along with working referral Work Que and registration Work Que. Also, serves as a resource to providers and other office staff.

Requirements

Associate's Degree and two years experience in a medical office environment, or equivalentcombination of education and experience. Must have Epic experience along with strong interpersonal and communication skills and be proficient in the English language.

Internal Posting Date

9/30/2026 - 10/9/2026

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.