Patient Service Representative

Spaulding Rehabilitation; Braintree (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Free parking

Job summary

Spaulding Rehabilitation Hospital Corporation in Braintree, MA is seeking a Patient Service Representative to support the physical and occupational therapy teams by efficiently registering patients and collecting accurate demographic and insurance information.

You will verify eligibility, respond to inquiries, and deliver exceptional customer service to patients and families while maintaining confidentiality and compliance with regulatory requirements.

Qualifications

• High School Diploma or Equivalent required.
• 1–2 years of healthcare admin or patient registration experience preferred.
• Excellent communication and ability to handle confidential information.

Responsibilities

• Greet patients and provide a welcoming environment during registration.
• Enter patient demographics and insurance information accurately into the system.
• Verify insurance coverage and benefits following established procedures.
• Provide exceptional customer service to patients, families, and visitors.
• Assist patients with completing forms and explain the process.

Skills

Customer service

Registration

Communication

Data entry

Attention to detail

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.

Qualifications

• Job Description
• Spaulding Braintree - Conveniently located off 128, 93, and route 3.

Free parking

Patient Service Representative to work with a great team primarily supporting the physical and occupational therapy team.

Essential Functions

• Greet patients and provide a warm and welcoming environment during the registration process.
• Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
• Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
• Provide exceptional customer service to patients, family members, and visitors.
• Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
• Assist patients in completing registration forms and explain the registration process.

Ideal candidate has flexibility working evenings.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred

Knowledge, Skills And Abilities

• Knowledge of medical terminology and insurance processes is beneficial.
• Familiarity with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency in using office software applications, such as word processing, spreadsheets, and email.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite

Work Location 300 Granite Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $17.71 - $25.28/Hourly

Grade 2

and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.