Patient Service Rep

Prime Healthcare; Chicago (IL); Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K retirement plan

Tuition reimbursement

Paid time off

Job summary

Saint Mary of Nazareth Hospital is seeking a customer service professional for a full-time role in Chicago, IL. The position emphasizes bilingual Spanish/English communication, handling patient interactions, and coordinating with clinical teams to schedule appointments.

The ideal candidate has EPIC experience, a keen eye for detail, and the ability to work independently in a fast-paced, high-volume office environment. A current BLS certificate is preferred.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer service experience.
• 6 months health care setting experience preferred.
• Current BLS certificate.

Responsibilities

• Greet customers and provide information.
• Communicate with other departments.
• Schedule appointments.

Skills

Bilingual: Spanish/English

EPIC experience

Independent work

Education

High School diploma or equivalent

Tools

EPIC

Job description

Overview

Department: General Surgery Suite

Schedule: Monday-Friday- 8:30am-5pm (Flex as needed) - No weekend rotation!

Facility: St. Mary of Nazareth Hospital

Location: Chicago, IL60622

What we are looking for:

• Bilingual in Spanish and English.
• Previous EPIC experience
• Ability to thrive in a fast-paced, high-volume office environment while maintaining exceptional attention to detail.
• Demonstrated ability to work independently and manage responsibilities with minimal supervision.
• Prior experience with physician offers and provider recruitment processes preferred.

Responsibilities

Responsible for greeting customers, providing information, and communicating with other departments. Responsible for appointment scheduling.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. High School diploma or equivalent required.

2. Minimum of one year experience in customer service.

3. Six (6) months experience in a health care setting and office equipment preferred.

4. Current BLS certificate.

Pay Transparency

Saint Mary of Nazareth Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $17.20 to $24.26. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf