Patient Service Manager

HHS Culinary and Nutrition Solutions, LLC (USA); Toledo (OH); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) seeks a compassionate leader to guide the patient ambassador team within a healthcare setting. You will uphold food quality, service, safety, and sanitation for patients, and drive guest-first service across the facility.

You will recruit, train, and coach staff, perform patient rounds, and provide nutrition education to patients and staff, ensuring high patient satisfaction and nourishment throughout each shift.

Qualifications

• Experience leading teams in a service/healthcare setting.
• Strong customer-service orientation with patient focus.
• Ability to train and coach staff and coordinate with multiple departments.

Responsibilities

• Provide leadership to the patient ambassador team to ensure hospitality and quality service.
• Recruit, train, and develop team members; supervise daily operations and rounding.
• Educate patients, families, and staff on nutritional needs and service standards.
• Coordinate food service standards to ensure patient nourisment and satisfaction.
• Implement and manage the patient ambassador program and address service issues promptly.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Proactivity

Team player

Business ethics

Organization

Job description

Location:Bon Secours St Vincent Medical CenterPay Rate:Salary - Salary Plan, 62,500.00 USD AnnualWork Shift:Job DescriptionWe’re looking for a friendly, compassionate leader to join our culinary team!Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.ResponsibilitiesProvide leadership that supports a team environment that fosters morale, passion, quality, and respectLead and manage team member recruiting, training, and developmentPerform daily inspections, patient rounding, assessments, coaching, and counsel team membersProvide education to patients, families, nursing, food service, and other facility staff on nutritional needsCoordinate and evaluate food service standards to ensure patient satisfaction and nourishmentTake action and provide excellent customer service to correct any issues that occurImplement, manage, and maintain the patient ambassador program for high-quality serviceCollaborate with department, facility, and company leadership to achieve goalsStays informed on patient satisfaction updates, current trendsParticipates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.Participates in patient experience workshops and projects led by the organizationsSkillsInterpersonal Skills: Ability to interact with individuals of all backgroundsCommunication: Effective written, spoken, and non-verbal communicationCustomer Service: Service-oriented mentality with a focus on exceeding expectationsProfessionalism: Maintain a positive and professional demeanorProactivity: Self-motivated with the ability to effectively prioritize projects and needsTeam Player: Willingness to provide support where needed to achieve outcomesBusiness Ethics: Demonstrate integrity, respect, and discretion in all business dealingsOrganization: Attention to detail and ability to effectively manage tasks in a fast-paced environmentRequirementsExperience managing a team and in customer serviceComputer experience with word processing, spreadsheets, and various softwareMust be willing to relocate for promotion opportunitiesMust have or be willing to obtain a valid Serve Safe certification or equivalentNot Required but a Big PlusCertified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferredWorking knowledge of Press Ganey/NRC PickerWhat We OfferPaid time off (vacation and sick)Medical, dental, and vision insurance401(k) with employer matchEmployee Assistance Program (EAP)Career development and ongoing trainingImportant to KnowMany healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.Veterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.Who is HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.App-CNS