Patient Service Liaison Representative

Confluent Health; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A prominent health services company is seeking a Patient Service Liaison Representative to function within their Revenue Cycle Management team. This remote role demands expertise in multi-system workflows, billing processes, and collaboration with vendors to enhance operational efficiency across various brands. The ideal candidate will have significant experience in the healthcare field and possess strong analytical and communication skills, while maintaining a data-driven and customer-focused approach.

Qualifications

• 5-7 years of revenue cycle experience in a medical practice.
• Vendor liaison experience preferred.
• Strong computer skills relevant to the position.

Responsibilities

• Support RCM leadership to resolve issues affecting claims payment.
• Assist in developing materials for best practices in RCM workflows.
• Provide monthly audit reporting to measure vendor metrics.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Decision-making skills

Communication skills

Education

Bachelor's degree

Job description

Join to apply for the Patient Service Liaison Representative role at Confluent Health

Join to apply for the Patient Service Liaison Representative role at Confluent Health

Overview

Position Summary:

Functions as a Revenue Cycle Management (RCM) support staff members with expertise in

multi-system workflow, process improvement, and expert responsibility and understanding

within Billing, AR, Cash/Revenue management, etc. The RCM Support Representative will assist

with billing workflows, RCM inquiries, performance escalations, and processes in addition to

providing Outsourced Vendor Support with items such as System Task, AR Follow-Up, Multi

EMR Support, Refunds, Collections, AR Audits, and all operational inquiries. This individual will

support long and short-term RCM-related strategies across all brands assigned. They will

partner with the operational team members and vendors to support improved workflows and

processes aligning with best practices and leadership directives, including AR analysis and

reporting. They will work closely with the revenue cycle management team to align team

functions to ensure effective proactive communication across the organization to achieve

positive KPI performance

Responsibilities

This is a remote position.

Essential Functions:

Serve as day-to-day support representative collaborating with assigned vendors and RCM

Leadership to identify and resolve issues affecting claims payment, claims processing,

productivity, and cash flow

Assist in developing materials to evaluate RCM best practices and workflows.

Support the Regional Directors and staff accountable to SLAs and KPI Benchmarks.

Provide monthly audit reporting to measure vendor metrics and distribute to RCM leadership.

Represent the organization in RCM and vendor-related meetings across brands.

Support the implementation of new vendor arrangements.

Coordinate meetings with vendors and support departments such as IT, PFS, and FC.

Support full RCM-related inquiries.

Other duties may be assigned as needed to support the department and company.

Qualifications

Qualifications/Skills:

5-7 years of revenue cycle experience in a medical practice or provider organization is required,

With Vendor Liaison Experience Preferred.

Bachelor’s degree preferred.

Strong analytical skills and experience in vendor pricing methods.

Demonstrated business communication skills, including written communication,

meeting/negotiation facilitation, and interpersonal skills with all employee and management

levels.

Strong problem-solving skills and the ability to manage and prioritize multiple projects.

Strong computer skills relevant to the position.

Proven ability to drive performance, metric outcomes, and collaborate cross-departmentally to

help meet and exceed organizational goals.

Self-starter who excels in a fast-paced, data-driven environment and shifting work environment.

Knowledge of and ability to articulate explanations of Medicare, Medicaid, HIPAA, EMTALA, and

other government assistance programs and regulations.

Detail-oriented, with a data-driven attitude and high-level communication skills.

Strong decision-making and self-motivation skills.

Ability to effectively incorporate the mission and core values into processes.

Ability to maintain and convey a positive attitude and customer service approach to program

development.

This position

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Physical, Occupational and Speech Therapists

Referrals increase your chances of interviewing at Confluent Health by 2x

Get notified about new Patient Service Representative jobs in United States.

Intake Patient Care Representative (REMOTE)

Intake Patient Care Representative (REMOTE)

San Francisco, CA $20.00-$25.00 15 hours ago

Prior Authorization and Notification Rep - Remote

Patient Care Representative (remote, hybrid, on-site)

Texas, United States $15.46-$18.00 1 day ago

Patient Call Representative and Finance Assistant - Hybrid/Remote

United States $51,700.00-$99,000.00 1 week ago

Remote Medical Scheduling Specialist - Patient Access Center

Claims Eligibility Specialist - Part-Time - Remote

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.