Patient Service/Front Desk Coordinator

MyEyeDr.; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Service Coordinator to enhance patient experiences through effective front desk management. This role is perfect for individuals eager to grow in the healthcare sector, offering training and support to excel in a fast-paced environment. As a key team member, you'll ensure seamless patient interactions and contribute to a collaborative atmosphere. If you are organized, friendly, and passionate about helping others, this opportunity allows you to make a meaningful impact while advancing your career in a supportive organization.

Benefits

Vision Coverage

Employee Discounts

Training Programs

Qualifications

• Experience in a front desk or customer-facing role.
• Ability to prioritize tasks while delivering excellent service.

Responsibilities

• Provide personalized check-in/out experiences for patients.
• Manage multiple phone lines and schedule appointments.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem-Solving

Adaptability

Education

High School Diploma

Experience in Customer-Facing Role

Job description

About the role

Are you starting a new career journey? As a Patient Service Coordinator at MyEyeDr., you play a vital role by providing personalized patient experiences through front desk coordination and management during check-in and check-out. No optical experience? No problem! We provide training and tools to help you learn about an industry dedicated to delivering exceptional care to help patients see and live their best lives. Join our team today to provide the highest quality vision care. This role reports to the Office General Manager, with some weekend and evening shifts required.

You Will

1. Provide patients with a personalized check-in/out experience that is timely, seamless, and positive.
2. Become a subject matter expert in insurance plans to verify and educate patients on their options during check-in/out.
3. Assist with appointment confirmations and patient outreach in collaboration with the doctor’s schedule.
4. Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and support office staff as needed.
5. Cross-train in other office support roles such as Eyewear Consultants and Optometric Technicians, depending on office needs.
6. Collaborate with doctors and team members to ensure a seamless patient experience.

About You

1. Experience in a front desk, reception, or customer-facing role supporting administrative and clerical tasks.
2. Organized with the ability to prioritize multiple tasks under pressure while delivering excellent service.
3. Flexible and adaptable, able to handle multiple responsibilities.
4. Friendly, caring, and patient-centric, thriving in a fast-paced environment.
5. A team player willing to collaborate for the best patient experience.
6. Computer savvy with excellent oral and written communication skills.
7. Professional attitude with problem-solving skills and responsiveness to patient requests.

Growth With Us

1. Opportunities to grow and develop through role-specific training programs.
2. Participation in vision coverage and employee discounts on products.

Introduction | MyEyeDr.

Looking for a role where you can make a difference? MyEyeDr. is a high-growth healthcare company focused on delivering personalized vision care in a retail setting. Our community doctors and teams are dedicated to helping patients live their best lives. We welcome all insurance types and offer a wide selection of stylish eyewear to meet diverse needs.

This position offers a chance to build your career in a purposeful organization that values its people and patients. Join us to prioritize care, connect knowledge with patient needs, and work in a fun, inclusive, collaborative environment. If you are inspired to help others and grow professionally, we encourage you to apply and start your journey with MyEyeDr.

MyEyeDr. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected categories. Discrimination or harassment will not be tolerated.