Patient Service Coordinator (PSC) - Float

Hartford HealthCare Medical Group; Bridgeport (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their dynamic team as Patient Service Coordinators. In this role, you will be the first point of contact for patients, providing exceptional customer service and facilitating communication between patients and healthcare providers. You'll manage patient appointments, ensure efficient office operations, and contribute to a positive patient experience. This is a fantastic opportunity to grow your skills in a supportive environment that values employee development and work/life balance. If you're passionate about healthcare and customer service, this role offers a meaningful way to make a difference in your community.

Benefits

Competitive Benefits Program

Career Development Opportunities

Work/Life Balance

Qualifications

• 1+ years of customer service experience in a medical office preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and manage appointments to ensure a positive experience.
• Use technology to manage scheduling and patient records efficiently.

Skills

Customer Service

Communication Skills

Patient Interaction

Education

High School Diploma or GED

Tools

Epic

Job description

Work whereevery momentmatters.

Not quite sure which specialty sparks your interest? Join our team of Medical Assistants, Patient Service Coordinators and Surgical Schedulers who support various specialties as they float throughout the region, coverage includes Urgent Care and Primary Care. There’s so much to learn in our ambulatory sites. Medical Assistants assist with in office procedures, perform EKGs, PFT testing, Urinalysis and POCT testing. Our Patient Service Coordinators manage patient appointments from check in to check out and our Surgical Schedulers support our Providers, Patients and Hospital systems by ensuring all pre/post-operative tasks are completed.

Joining this team provides a great opportunity to build your skills and supports growth within the HHCMG system.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
• 1 Year customer service experience in a fast-paced medical office.
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is yourmoment.