Patient Service Coordinator - Non Clinical

BrightSpring Health Services; Anmoore (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Adoration Health in West Virginia is seeking a Patient Services Coordinator (Non-Clinical) to schedule home visits for field staff and support the coordination of patient care under the Clinical Manager.

This role ensures efficient use of clinical resources to optimize care center capacity, maintain schedules, and communicate with patients, families, and clinicians to deliver timely, quality care.

Qualifications

• High school diploma or GED required.
• Minimum 1 year administrative experience in a healthcare setting.
• Scheduling experience in healthcare preferred.

Responsibilities

• Schedule patient assessment visits, including Oasis visits, in a timely manner.
• Prepare weekly clinical schedules and review daily to identify capacity opportunities and ensure productivity standards.
• Assign clinicians to geographic areas efficiently, matching skills to care needs and optimizing capacity.
• Reschedule missed visits within the current week or escalate to Clinical Manager.
• Collaborate with field clinicians to ensure all ordered patient visits are scheduled and completed.
• Manage scheduling-related calls from patients and staff; refer clinical or performance issues to Clinical Manager.
• Monitor hospitalized patients and ensure appropriate team follow-up.
• Complete schedules including required orders and services (e.g., lab draws, supervisory visits, add-on visits).
• Maintain supply closet, ensuring supplies are current and properly packaged; coordinate field supply needs.
• Support Clinical Manager in timely communication with patients, clinicians, referral sources, BD team, and office staff.
• Run applicable reports and take appropriate workflow actions.
• Assist with patient transfers between care centers and/or Hospice services

Skills

Administrative experience

Scheduling experience

Healthcare setting

Education

High school diploma or GED

Job description

Our Company

Adoration Health

Overview

The Patient Services Coordinator (Non-Clinical) is responsible for scheduling home visits for field staff and supporting the coordination of patient care under the direction of the Clinical Manager. This role ensures effective utilization of clinical resources to optimize care center capacity and adherence to utilization guidelines, while facilitating communication with field staff, patients, and the Clinical Manager.

Responsibilities

• Schedule patient assessment visits, including Oasis visits, in a timely manner.
• Prepare weekly clinical schedules and review daily to identify capacity opportunities and ensure productivity standards.
• Assign clinicians to geographic areas efficiently, matching skills to care needs and optimizing capacity.
• Reschedule missed visits within the current week or escape to Clinical Manager.
• Collaborate with field clinicians to ensure all ordered patient visits are scheduled and completed.
• Manage scheduling-related calls from patients and staff; refer clinical or performance issues to Clinical Manager.
• Monitor hospitalized patients and ensure appropriate team follow-up.
• Complete schedules including required orders and services (e.g., lab draws, supervisory visits, add-on visits).
• Maintain supply closet, ensuring supplies are current and properly packaged; coordinate field supply needs.
• Support Clinical Manager in timely communication with patients, clinicians, referral sources, BD team, and office staff.
• Run applicable reports and take appropriate workflow actions.
• Assist with patient transfers between care centers and/or Hospice services

Qualifications

• High school diploma or GED required
• Minimum 1 year administrative experience in a healthcare setting
• Scheduling experience in healthcare preferred

About our Line of Business

Adoration Health, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit www.adorationhealth.com. Follow us on Facebook and LinkedIn.

Additional Job Information

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