Patient Service Coordinator - Neuro Stroke

Hartford HealthCare; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Services Representative to deliver front desk and call center support in a fast-paced medical office. You will warmly greet patients, schedule appointments, collect co-pays, and assist with insurance questions to ensure a smooth patient experience.

The role requires excellent communication, strong computer skills, and the ability to travel to satellite offices when needed. Epic experience is preferred and teamwork is essential.

Qualifications

• High school diploma or equivalent preferred.
• Epic experience preferred.
• Positive, customer-focused approach with commitment to patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple tasks.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and promote positive patient experience.
• Warmly greet and register arriving patients.
• Answer calls promptly, evaluate priority, and direct calls accordingly.
• Schedule new patient appointments accurately and inform patients of preparation requirements.
• Review daily appointment confirmations for accuracy and communications with patients.
• Collect co-payments and explain billing policies to patients.
• Maintain a clean waiting room and ensure a welcoming environment.
• Cross-train to support multispecialty Neurology practice across Stroke, Epilepsy, and Neuromuscular services.

Skills

Customer service

Verbal communication

Teamwork

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Location Detail: 85 Seymour Street - HHMOB (10117)

Shift Detail: Monday - Friday

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote positive patient experience.


• Warmly greets and registers arriving patients.


• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.


• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.


• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.


• Collects co-payments and office charges as needed and explains office payment billing policies to patients.


• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.


• The role requires cross-training and flexibility to support a multispecialty Neurology practice, including Stroke, Epilepsy, and Neuromuscular services

Qualifications

• High school diploma or equivalent preferred


• Relevant experience in a fast-paced medical office highly preferred.


• Epic experience preferred.


• Positive, customer-focused approach, with commitment to providing excellent patient care.


• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.


• Proven ability to work effectively in a team environment.


• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.


• Strong computer skills. Solid working knowledge of Microsoft Office software.


• Basic working knowledge of medical terminology.


• Ability to travel independently to satellite offices with or without advanced notice.


• Strong working knowledge of insurance requirements.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.