Patient Service Coordinator - Dermatology

Hartford HealthCare; Westerly (RI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth

Education & training

Benefits package

Generous PTO

Referral bonus

Wellness programs

Employee discounts

Awards & recognition

Flexible scheduling

Compensation equity

401K with company match

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to enhance the patient experience by ensuring clear communication among patients, providers, and staff. You will help with greeting, registration, scheduling, and insurance verification in a fast-paced environment.

This role offers coverage across multiple offices, collaboration with diverse teams, and opportunities to grow within a leading New England health system committed to quality care.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
• 1 Year customer service experience in a fast-paced medical office preferred
• Epic and insurance verification experience preferred.

Responsibilities

• Greets patients, registers patients, answers routine questions, and maintains records.
• Handles high volume calls, schedules appointments, and verifies insurances for timely access.
• Performs daily administrative duties including referrals transcription and queue management.
• Responds to patient and provider inquiries while protecting privacy and safety.
• Willing to cover at other offices and collaborate across teams.

Skills

Customer service

Medical office experience

Phone etiquette

Education

High school diploma / GED

Tools

Epic

Insurance verification

Job description

Location Detail: 35 Wells St Westerly RI (10345)

Shift Detail: Mon-Wed & Fri

Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group

is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

The Patient Service Coordinator is key to creating a positive patient experience by facilitating clear communication among patients, healthcare providers, and clinical staff, ensuring smooth and efficient office operations.

• Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
• Handles a high volume of inbound and outbound calls, efficiently scheduling appointments and verifying insurances to ensure timely, accurate, friendly and clinically appropriate patient access.
• Performs daily administrative and operational duties, including transcription of referrals, managing registration work queues, and maintaining work lists.
• Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
• This role provides coverage at other offices bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office preferred
• Epic and insurance verification experience preferred.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!