Patient Service Coordinator MAS

MedStar Health; Brandywine (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Ambulatory Services is seeking a friendly front desk associate to greet patients, register information, collect co-pays and manage Time-of-Service payments. You will coordinate patient flow through the practice, update demographic and insurance data, and provide patients with follow-up appointments and test requisitions.

The role requires a High School Diploma or GED, 0–1 year of customer service experience in healthcare, CPR certification within 90 days, and strong communication

Qualifications

• Knowledge of medical terminology.
• Excellent interpersonal communication and customer service skills.
• Strong telephone etiquette and professional demeanor.
• Experience delivering high-quality customer service, preferably in healthcare.

Responsibilities

• Contributes to department goals and adheres to policies, procedures, quality and safety standards.
• Registers patients, verifies insurance, explains patient responsibility and collects co-pays.
• Schedules appointments, follows up on referrals, and prepares test requisitions as applicable.
• Answers calls per policy, provides telephone triage, and routes messages appropriately.
• Maintains and updates patient records and demographics; scans and indexes documents.
• Contacts patients regarding missed appointments and tracks no-shows.
• Handles checkout procedures and processes Time-of-Service payments in a timely manner.
• Supports new technology, clinical programs and patient experience improvements.
• Ensures optimal patient flow and collaborates with team and providers.

Skills

Medical terminology

Interpersonal communication

Phone etiquette

Customer service

Education

High School Diploma or GED

Job description

General Summary of Position

MedStar Ambulatory Services is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards. Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

About The Job

MedStar Ambulatory Services is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards. Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Primary Duties And Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
• Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
• Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
• Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required
• Working knowledge of IDX/GE centricity business preferred
• One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.