Patient Service Coordinator

MedStar Health; Oxon Hill (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a friendly and capable front desk specialist to welcome patients and guide them through registration in a busy clinical setting. You will verify insurance, collect co-pays, and post time-of-service payments while updating patient demographics and preparing for tests or referrals.

The role requires strong communication skills, knowledge of medical terminology, and the ability to maintain accuracy in a high-volume environment.

Qualifications

• Excellent interpersonal communication and customer service skills, with strong telephone etiquette.
• Knowledge of medical terminology and effective oral and written communication skills.
• Ability to perform well in a high-pressure environment and prioritize tasks for multiple providers.

Responsibilities

• Greet patients and coordinate intake to ensure smooth flow.
• Register patients, verify insurance, and collect co-pays and time-of-service payments.
• Schedule appointments, follow-ups and referrals; prepare test requisitions.
• Answer phones, provide triage, and route messages appropriately.
• Update and scan patient records to keep charts current.
• Contact patients about missed appointments and manage no-shows.
• Input charges and verify demographics and insurance at checkout.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology knowledge

Oral and written communication

Ability to work under pressure

Education

High School Diploma or GED

One year of related education substitution

Tools

IDX/GE Centricity

Job description

About the Job

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
• Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
• Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
• Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
• Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

Hiring Range

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.