Patient Service Coordinator/MA (DOM Gastroenterology)

Johns Hopkins University; Timonium (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University in Timonium, MD, seeks a Patient Service Coordinator/Medical Assistant (MA) to join the Gastroenterology and Hepatology team at Green Spring Station. The role blends front-desk coordination with clinical support to ensure efficient patient flow.

Responsibilities include scheduling, pre-registration, insurance verification, and assisting clinicians during visits, with emphasis on accurate data entry, clear patient communication, and safe, efficient care delivery.

Qualifications

• High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
• One year of work experience in customer service.
• Additional education may substitute for required experience per JHU equivalency.

Responsibilities

• Maintain accurate patient information to facilitate encounters.
• Schedule patients for tests, exams, and consultations; verify and enter demographics and insurance details.
• Assist in administrative tasks like pre-registration, check-in/out, and handling payments.
• Support clinical team by collecting vitals and assisting during patient care as directed by physicians.
• Coordinate patient transportation and provide patient education materials.

Skills

Customer service

Phone etiquette

Data entry

Team collaboration

Medical terminology

Education

CMA/MA certification

High school diploma or GED

Tools

Windows

Microsoft Office

Job description

We are seeking aPatient Service Coordinator/MAwho will work as a team member with the Johns Hopkins Division of Gastroenterology and Hepatology at Green Spring Station.

Specific Duties & Responsibilities

Patient Service Coordinator Responsibilities 50%

• Maintain accurate information on each patient to facilitate the patient encounter.
• Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail.
• Fill vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation. Answer phones and provide routine information to callers.
• Collect time of service payments, issues receipts, and prepare cash settlement records. Input diagnostic and procedure codes to TAP system for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available institutional support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient.

Medical Assistant Responsibilities 50%

• The Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment.
• The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.
• The MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• The MA reports to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the areas policies and procedures.
• The MA must demonstrate competency in all skills related to the performance of patient care.

• The MA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The MA demonstrates problem-solving skills as they relate to patient care activities.
• Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.
• Collects patient information and assessment data. Obtains and records patients vital signs, temperature, pulse, respirations, blood pressure, weight and height.
• Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition. Organizes patient care activities based on assessment findings.
• Confirms and clarifies written orders prior to implementation of delegated tasks. Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
• Act as a trainer for new employee and extern orientation, and coordinates activities related to proficiency for these employees. Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
• Administers first aid, CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies.
• Identifies patients need for additional information and refers to appropriate healthcare resources.
• Perform injections, including but not limited to, flu, Hepatitis A, B, and C Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature
• In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
• Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager.

Minimum Qualifications

• High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA,AMT, NAHP) required.
• One year of work experience in customer service.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience in the Johns Hopkins system.
• Two years in similar service-oriented industry.
• Medical terminology and a working knowledge of Windows, Microsoft Office and internet.
• Knowledge of medical insurance coverage.

Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title):Patient Service Coordinator/MA (DOM Gastroenterology)
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY ($50,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30a - 5p
FLSA Status:Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM Gastroenterology
Personnel area: School of Medicine